Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was nice and friendly. Easy to communicate with and was a pleasurable experience. I was on the fence about fixing my car because there did not appear to be much noticeable damage. After my experience here, I am glad I did because my car looks perfect now and the team members were very friendly. Thanks for your help!
My Experience - 5.0/5.0 -
This was the most amazing business that I have ever encountered! Every single employee went above and beyond themselves to make sure an unfortunate and stressful situation was handled with the highest amount of class, respect and in an amazing timely manner! This location should be very proud of everyone that they have employed and hopefully reward them to the highest level possible! All of their true kindness and stellar customer service with attention to detail on everything that they do is something I will never forget and I will always remember to instill within my own business and employment. Thank you to everyone!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Absolutely THE BEST customer service by EVERY employee! AMAZING experience! They all went above & beyond their roles! We all could learn a lot from this location!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very grateful to Nick and the folks at Eugene Caliber Collision! My Ford Escape looks absolutely perfect and was handed back to me super clean as well! Completion was early, a full week before the quoted finish date. I also felt the price was very reasonable, considering the excellent care and quality we received at Caliber. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
High quality work! My Escape looks brand new!
My Experience - 5.0/5.0 -
very polite staff and work done as promied id refer my friends and family to Caliber thank you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Beautiful job. My car looked like new!
My Experience - 5.0/5.0 -
Kept me updated throughout the entire time, even throughout delays. Cleaned car + wash. Friendly
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The whole process for me was so easy thanks to the amazing customer service at Caliber. I couldn’t have asked for a better experience. My car even came back cleaner on the inside! I highly recommend Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and answered all of our questions well.
Likely to Recommend - 2.5/5.0 -
I would say that Caliber does a great job but they took forever
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Actually the repair looks good, this particular shop was so busy the process took months to get an appointment for repair and another 4 weeks for the work to be completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff and the car was cleaned up nicely
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
they kept me updated, friendly staff, cleaned up the car too!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks it looks great. I also appreciated getting back a clean car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great.
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0
My Experience - 0.0/5.0 -
Repair looked good but service was terrible. Drove 2 1/2 hours to pick up car after we made plans with the representative to pick it up and then the car wasn’t ready to be picked up. Was still locked behind the gate and trapped behind multiple cars. Then had to drive 2 1/2 hours back home and had to make the trip again to actually go pick it up a different day. We tried to get ahold of anyone at the office and they didn’t get back to us until 2 days later. After the situation was explained they acted like they didn’t even care. I’m not normally one to leave a bad review but this caused so many issues for me and my family, not to mention over $200 in gas money that was waisted.
Likely to Recommend - 0.5/5.0 -
I will never recommend.
Repair Quality - 2.5/5.0 -
The repair was done well and looks good, but it was not worth my experience.
Customer Service - 0.5/5.0 -
The repair looks good but the customer service was terrible. I called two separate times to set up a time to pick up my car on the weekend and they said they would leave it out. I drove 2 1/2 hours to pick up my car and it was still locked behind the gate behind multiple cars blocked in. I called corporate to try and get ahold of someone but all they could do was put an emergency message on my account. After the weekend I expected a call on Monday saying that my car was ready to be picked up at least and there was no contact. I have to drive the 2 1/2 hours again to go into the office to get ahold of them and when they heard about what happed they did not care at all. They said that they made a mistake and we’re not willing to do anything about it besides give the car back and send us on our way. Overall I spent over $200 in gas to pick up my car and there was hardly an apology. Very disappointed with my experience here and will never recommend caliber collision to anyone.