Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The office staff are incredibly rude. My car was in the shop for 30 days longer than expected due to what they claim was parts but then admitted the 75% of their staff was out with covid and caused things to be behind. When asked to help with rental car costs due to keep my car longer management immediately came back with NO. I think they didn’t take ownership their staff not protecting them selves by wearing masks and catching covid putt them at a higher risk and made their customers suffer. Your front line workers should represent your company and when walking into this business you are not greeted with a “hello” you are greeted with being ignored and when they do speak to you they are short and uninformed.
My Experience - 5.0/5.0 -
I am glad to have my car back after almost 4 months. The work looks good in the end and I know parts are hard to find right now. I just wish there was more transparent communication along the way. We had no idea what was actually happening to our car and one of the replacement parts was different than the original (we have a spoiler on the trunk now that we weren’t aware of until we went to pick it up). I would have preferred more updates and specifics on the progress, delays, and alternative parts used.
My Experience - 5.0/5.0 -
Awesome job. Totally satisfied with the repair work and they even delivered the car to my home when it was finished.
My Experience - 5.0/5.0 -
Very good service and quicker than the estimated time. Everyone I encountered were friendly and professional. I will recommend this shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very communicative. Did great work and even cleaned the whole car!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Caliber was great. The receptionist was polite, prompt, and very helpful. My car was repaired on time and brought back to its original state. They clean and wash the outside and inside. Thanks for being so professional.
My Experience - 0.0/5.0 -
Was told that I would get my car back in 2 weeks and it took 3 months
My Experience - 5.0/5.0 -
My car is 19 years old and now it looks brand new! I am estatic with joy for the beautiful job they did!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Through the six week wait—every time I called to ask about progress—I was always treated curtiously. Plus the job on my car was beautiful!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
No masks didn’t feel safe but that’s me
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Did good work and was in communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were really friendly and had great communication.
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Gahlen and the rest of the staff were wonderful to deal with given the situation, and I would recommend them to anyone needing repairs.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was awesome and the text updates were a nice touch but sometimes felt like it was forced with no real update.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Took longer than expected, but the caliber team in the office made sure I was well taken care of!
My Experience - 5.0/5.0 -
Gahlen yahn Was very helpful and he had very good communication. Gahlen yahn helped put my mine at ease, I would definitely give five stars. I am truly grateful for the help that was given to me. Thank you!
My Experience - 5.0/5.0 -
Caliber crew kept me informed of the timeline for completing the repair throughout delays presented by personnel illnesses and shortages. Results of the repairs were excellent.
My Experience - 5.0/5.0 -
I can only imagine the frustration the crew had to deal with having parts on back order. Every time I inquired about my vehicle, I was treated kindly and respectfully. I appreciate how wonderful my jeep looks and hope everyone stays healthy and happy!