Caliber - Eugene

My Experience - 5.0/5.0 -

Absolutely the best experience with a business in my life…period.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From start to finish the experience was one of the best I have had from a company. Constant updates, correspondence, and check ins throughout; including an extended completion date. There was nothing negative about the experience, professionalism pure and simple.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You guys are the greatest!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Only issue was that after putting on the front bumper, the license plate was never put back on, and there are holes but they are too far apart so I will have to fix it myself whenever I can.

Customer Service - 5.0/5.0 -

Calibers employees are very kind and understanding.

Returned Clean

My Experience - 5.0/5.0 -

A very professional and personable experience

My Experience - 5.0/5.0 -

I appreciated your courtesy and good communications.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Not real happy. Poor communication and execution.

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication & a pleasure to work with.

Likely to Recommend - 5.0/5.0 -

For sure

Repair Quality - 5.0/5.0 -

I am so happy with the work, everyone was very communicative and super friendly. They went above and beyond. Thank you

Customer Service - 5.0/5.0 -

Lots of updates, super communication 👏

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Service was great, the staff was very friendly and informative! Would come here again.

My Experience - 5.0/5.0 -

They always do a great job and have some good employees and always keep in touch and help you anyway they can

My Experience - 5.0/5.0 -

Third time using Caliber and previous company. An excellent experience.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The agents were very helpful

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0 -

Quality of repair good

Customer Service - 2.5/5.0 -

Should have been more front with the amount of time it was truly going to take.

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

We waited weeks for parts to come in. Then they had our car for two weeks for what was supposed to take 2 hours of installation time. This caused for two weeks of rental car which should not have been necessary.

Likely to Recommend - 5.0/5.0 -

You’ve done excellent repairs in the past but the time delay was atrocious! This was because of post pandemic delays in everything & it was still inconvenient to say the least

Repair Quality - 5.0/5.0 -

Beautiful job, time delays but that’s so for everything right now. Thank you for taking good care of my car, it’s runs & looks excellent

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Just got it home -time will tell.

My Experience - 0.0/5.0 -

Took 5 months, submitted for repair with 3/4 tank of fuel (pic to prove it), received completely empty (low fuel indicator-8 miles to nearest station), adhesive residue left on several spots of exterior. Only a couple hours of daylight after receipt of vehicle, not yet finished with inspection/evaluation