Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You all made a completely horrible situation stress free. Thank you for the awesome job you did on the repair, and the excellent communication skills with keeping us informed every step of the way. We appreciate y’all very much! Thomas and Kelly
Likely to Recommend - 2.5/5.0 -
I would suggest they go to the Springfield location.
Repair Quality - 3.0/5.0 -
The communication was not great and I believe because they were so backed up, the communication to the insurance company was dropped a few times. If I had not been following up and confirming conversations and asking for proof of notes being add to the progressive file, it would have been a horrible experience. At one point progressive called to say I missed my appointment and were canceling my claim. Thankfully one conference call fixed it, because I was not aware of the “scheduled” missed appointment. I was just waiting for caliber to call and tell me the parts had arrived. Then when I got my car back I wasn’t pleased to find a broken plastic piece on my battery and part of my windshield that wasn’t securely snapped in. Also I needed a tire replaced and they didn’t tell me until I was picking up my car that I would have to pay $43 for the tire. I wish they would have told me before they got rid of my tire, because I had different insurance on my tires that would have covered the fix in full. Just lack of communication.
Customer Service - 3.5/5.0 -
Same as other answer. But Galen was great in person and I did appreciate the text message updates
Returned Clean
My Experience - 5.0/5.0 -
Thank you for repairing our vehicle. We appreciate you working with our needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Overspray of silver paint onto black parts, dirty interior, chemical splatter, very strong chemical odor inside vehicle.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The repair was like new plus they clean the inside of my car which was a really good touch.
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The repair has not been completed. We are waiting for some molding to arrive to finish the repair. I am a little disappointed it’s taking so long to get the molding, but hopefully it will come soon and things will be completed.
Customer Service - 2.5/5.0 -
See earlier comment
Likely to Recommend - 2.5/5.0 -
I promise to give a great rating once payment is received!
Repair Quality - 2.5/5.0 -
Hi, I’ promise to give a great rating once my service is complete! I’m still awaiting payment on my car rental from 9/20/21 until 10/21/21. Caliber has told me they will pay for it. Can someone follow up with me on this? I can call you also, if you give me a good time!
Customer Service - 2.5/5.0 -
I promise to give a great rating once my car rental monies is received!
Returned Clean
My Experience - 5.0/5.0 -
Repair was great. They gave it back cleaner than I left it. I was constantly updated on progress through texts. Very happy with using Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated being kept informed of any delays..and there were a few. .Everyone very friendly and professional. You’ve always done an excellent job of repairing our cars. I would recommend you to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They’ve done repair work for us in the past and we’ve been satisfied. Their staff is friendly and the managers do their best to make things right.
Likely to Recommend - 2.5/5.0 -
Shop is to busy takes to long for some repairs
Repair Quality - 4.0/5.0 -
Nice job with repairs, was not happy about time it took and time line for completion date
Customer Service - 4.0/5.0 -
Didnt alway feel i was being told acurate information
Likely to Recommend - 3.5/5.0 -
I would recommend with caution
Repair Quality - 3.5/5.0 -
The work done was great. The timelines kept getting pushed back each time the expected day of delivery came, often with me calling ahead to confirm. In that regard, I feel the service has room to improve by being more proactive, especially when setting expectations with customers.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Even better than my expections, kept me during all procedures👍👍
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks and works great, took. Little bit of time to get all the parts in but they communicated very well and made sure to update me
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was done in a professional manner and the team was communicative about the time it would take, and when my repairs were completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, clear communication.
Customer Service - 5.0/5.0 -
They kept me up to date about times when my car would be ready. The staff was polite as well.
My Experience - 5.0/5.0 -
Everyone treated me with respect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Great final work but vehicle down time and rework made it a less than satisfactory visit
Repair Quality - 3.5/5.0 -
Took 2 rounds to match the paint correctly
Customer Service - 3.0/5.0 -
Work turned out nice. Was given wrong finish date 4 times. Went to pick up first time and color did not match and there was new damage. Manager apologized profusely and said it would be corrected. Final repairs looked great. Detail job was rushed and not finished. Currently under a new Manager and understaffed so I understood the delay but 1 month to get it into the shop and 2 months (6 weeks plus rework) was excessive.