Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire staff were pleasant and professional. The car looked great after repairs were made. We had scheduling issues getting to the shop for pick up , so they delivered the car to my house and returned the rental! When there was a delay receiving parts they kept in constant communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Caliber Collision did an excellent job paint matching and blending. The only way I know that my bumper was repaired is that it’s cleaner then the surrounding panels. My only caveat is the shop was unable to match my headlight tint for the replacement. More my Range Rover is a pirate.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The employees were very nice, had my car back to me quickly, and even washed and detailed my car.
My Experience - 5.0/5.0 -
Great communication, super friendly employees , great all around experience.
My Experience - 5.0/5.0 -
My repair on my car was perfect and they even detailed my car after the repair was done which I thought was a. Wonderful touch! I am thankful to have my car back and have it looking great again! I appreciate the hard work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
While I know it can be hard to repair something to its full glory, it was a bit shocking to return to not even having my bumper actually aligned in the damaged area, to which I had to point out. I don't mind mishaps, but I did get a vibe that I was an inconvenience when I mentioned it. I got it back and there was still clearly not the best alignment (noticeable for me, but probably not for others), but I didn't want to press the issue as I felt already as if people just wanted the car and me off the lot. I also felt the pain job wasn't 100%. There was some roughness, and if I pull the plastic out a bit, the edges were poorly done. Thankfully, no one can see it unless they know it's there, but it seems like my car is just going to have to suffer devaluation from this collision and the okay repair. I'm not sure why the decision was made to not replace the bumper so that things actually looked 100% again. I can just tell very well from the back that the bumper is still off. I know it may seem a bit picky, but I'm the one who's car was damaged by another person, and I would expect to get it repaired back to the same state it was in. :/
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0 -
Bumper was bent and not aligned when I came to pick up my car. When they did do it, it's clear that the bumper still doesn't look the best in alignment, but also the paint job shows a poor job. There's some roughness on the paint as if it were not polished and they missed a few spots on the edges which aren't seen thankfully unless you move the bumper edge a little. Overall, to my eyes, it doesn't look like the bumper is back to its full glory. Other people may not notice, but I do and the meh job will devalue my car.
Customer Service - 3.5/5.0 -
They started very good, but then when I noticed they forgot to align the plastic, they acted a bit unfriendly/ as if I was being inconvenient for them.
My Experience - 5.0/5.0 -
Car came back clean and perfectly fixed
My Experience - 5.0/5.0 -
Everyone took time to listen to my concerns. I appreciate the quality of work done on my MKX. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks like it was never hit
Customer Service - 5.0/5.0 -
They were very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were ALL VERY helpful at answering all my annoying phone calls/questions.. would HIGHLY recommend them and use them in the future if needed
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Positive experience in what was a tough situation- you have a great team in Eugene!
Repair Quality - 4.0/5.0 -
It took a while to get this set up but once the folks at the Eugene shop took over - the service was very good
Customer Service - 4.0/5.0 -
Again the only reason it’s not a 10 was because it took some time to connect with the Eugene shop - once we did - the experience was very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ryan and Alex were great !