Caliber - Eugene
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Did a great job of cleaning inside but didn't wash the outside
Customer Service - 3.0/5.0 -
Could have been more responsive to questions
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Repair looks good
Customer Service - 4.5/5.0 -
Everyone I talked to was friendly and worked hard to get my truck repaired, however I never received any calls from them or messages to keep me informed on the process
Returned Clean
My Experience - 5.0/5.0 -
Did a great job and finished it 4 days early. Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0 -
I would
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Took a long time
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
good work just took longer then i expected
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
you had my car, from progressive for evaluation. a 2007 toyota corolla. yesterday i received a text thanking me for the opportunity to repair my vehicle, and asking me to complete a 'satisfaction' survey. i chuckled. i have no idea what you did, or what you found, but i'm under the impression that the car was sent elswhere, for further scrutiny. all in all, i am very satisfied that progressive finally did the right thing, perhaps motivated by the nevada, state board of insurance inquirey, and sent me a nice check. good thing i checked the numbers, they were $700 shy. i've been assured that it's in the mail. in closing, i'll add, my conversation with alex was very pleasant. thanks reno, NV
Customer Service - 2.5/5.0 -
no follow through
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I would recommend Caliber Collision to family and friends. Caliber Collision is a excellent repair shop.
Repair Quality - 5.0/5.0 -
Caliber Collision did a excellent job repairing my car. I would go there again and would let anyone to take there vehicle to Caliber Collision.
Customer Service - 5.0/5.0 -
Caliber Collision gave me updates on how the repairs was going and estimated time on when my car would be ready for me to pickup. Really like the customer service at Caliber Collision..
My Experience - 5.0/5.0 -
Ryan and the rest of the staff at Caliber in Eugene, OR were so wonderful. They helped me after someone hit my vehicle and it was the smoothest and least stressful vehicle repair experience of my life. They had my vehicle for a little longer than I expected (this is only because they were so so booked) but they kept me updated every step of the way. The person at the front desk was also so kind each time I had to come in to the office. A good team that gets the job done right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful team and informative service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Repair was done well. However, when I first dropped it off on a Friday I was told they would be contacting me on Monday to tell me what was going to need to be done. I didn’t hear from them for over two weeks. At that point I only heard from them because I called them. After that apparently I had a new person handling my case and Communication improved significantly. The whole process took 3 1/2 weeks and in the end, the battery in my hybrid car had died because it sat for so long without being driven. They did fix it but kept the car four additional days
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and the job was excellent Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am satisfied with the work. I am satisfied..
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I get that things get pushed back sometimes but I was given 6 completion dates. If you are not sure just say that to the customer, it is better then getting date after date. Then the dates come and go and sometimes with no Communication. I would rather have been told at this time we are not sure due to xyz then get my hopes up that I am going to get my car back, and it not happen. Communication wasn't very good till the end, at the end it got a little better. Once I got my car back (the same day) the check engine light came on and my car got hot I had to take it to a caliber where I lived to get it fixed. It was a almost 2 month long process. 7/2/2021-9/1/2021
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Still waiting on a couple things to be replaced. Air filter cover, oil foam cap
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair looks great and we appreciate your attention to detail. Delivery service is an added bonus that will keep you guy at the top of my list the next time we need some work done.