Caliber - Fairfax - Pickett Rd
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service as always!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied!
Customer Service - 5.0/5.0 -
Very friendly staff and good customer satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The paint was not fully buffed out. That makes the repair obvious. I was uncharged without notice. The excuse given was that the technician wanted more money to do the work. Also, the rocker panel trim was left loose. The lady became argumentative and aggressive when I refused to accept it that way. Finally a manager came out and within about 10 minutes was able to put the trim back on correctly. I would probably not come back after my experiences with this repair.
My Experience - 5.0/5.0 -
Job looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As a repeat customer, I have been very pleased with the service provided at Caliber Collision. The employees were friendly and professional. Communication was excellent. I would highly recommend them.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very pleasant and responsive people. Did an excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
People were great and easy to work with. I know Caliber did not instal the new exhaust on my truck, so can’t be their fault, BUT the exhaust tips aren’t entirely centered in the exhaust pipe wells in the rear bumper. They look kinda crooked and somewhat slumped. Additionally, some of the newly installed body trim doesn’t fit as evenly against the truck as it did from the factory - I suppose this is to be expected. Lastly, would have been great if the entire job had been completed. 1 final part was on back order and did not come in which will require me to make another trip to the shop - that’s a 45 minute drive one direction. I understand that’s out of the shop’s control, but that’s a bit of a trip to make after already not having my vehicle for nearly two weeks. At time of drop off I had also inquired about having my tire sensors programmed while the vehicle was with Caliber; this was not performed or addressed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice to do business with every step of the way. Melissa was amazing from beginning to end… Highly recommend for car repair….
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Always satisfied with the transparency, communication and speed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Unfortunately I have used Caliber many times and they have always done great work. I really do hope we don’t have to do business again. LOL
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brett was very helpful.