Caliber - Fairfield

4.8 (1,971reviews)

98%

(707) 219-8920

2353 Auto Mall Pkwy, Fairfield, CA 94533

98%

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2353 Auto Mall Pkwy
Fairfield, CA 94533

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Instant Estimate

Schedule an estimate appointment

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About Caliber - Fairfield

See Photos

2353 Auto Mall Pkwy
Fairfield, CA 94533

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Volkswagen

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Website

Reviews (1,971)

Sort By:
Newest
Rating

1,625 Customers Rated

5 Stars

69.6% Complete

(1372)
4 Stars

7.5% Complete

(148)
3 Stars

1.7% Complete

(33)
2 Stars

1.3% Complete

(25)
1 Star

0.4% Complete

(8)
< 1 Star

2% Complete

(39)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. The communication throughout the repair process receives outstanding feedback, with customers appreciating regular text updates and transparent explanations of work being performed. Timeliness is a major strength, as numerous customers report their vehicles being completed ahead of schedule. The quality of repairs consistently exceeds expectations, with many noting their cars look like new or better than before the accident. Customers frequently mention the clean facilities, thorough vehicle cleaning upon completion, and seamless coordination with insurance companies and rental car services. The welcoming atmosphere and knowledgeable staff create positive experiences even during stressful situations, leading to high recommendation rates and customer loyalty.

Select to learn more

Service Quality
Timeliness
Communication

"... Collision understood that level of pride and passion. They didnt just repair the damage; they restored my confidence and reminded me why customer service still matters ..." Read more

"... received timely updates on the status of my repair. The team went above and beyond to make sure I was 100% satisfied which I greatly appreciate! Thanks so much" Read more

"... insurance and arranged for me to get a rental car. The repair to my car was quick and thorough and the work on my car was excellent. I would absolutely recommend Caliber Collision! ..." Read more

"In todays world these are excellent people who do excellent jobs I felt at home and the work was so beautiful"

"The repair work was extremely poor. Aftermarket parts were used that did not fit properly, resulting in work that ..." Read more

"It was ready much earlier than the estimated date."

"My truck was washed and ready for me to pick up on Friday and the expected delivery was for Monday."

"Car finished 2 days early."

"The repair was completed two days before the target date."

"Finished ahead of schedule great work.."

"100% informed. I loved the website update as well!"

"Car was repaired in the timely manner. I was being updated via text messages of work in progress. Returning rental was very convenient.The repairs ..." Read more

"pretty much heard from them every step of the way"

"I didnt get any message about what is going on until the day that I was supposed to pick up and it was from my ..." Read more

"You were very good at communicating the status of my repairs. The work was outstanding, nice job. Thanks"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Collision understood that level of pride and passion. They didnt just repair the damage; they restored my confidence and reminded me why customer service still matters ..." Read more

"... received timely updates on the status of my repair. The team went above and beyond to make sure I was 100% satisfied which I greatly appreciate! Thanks so much" Read more

"In todays world these are excellent people who do excellent jobs I felt at home and the work was so beautiful"

"The repair work was extremely poor. Aftermarket parts were used that did not fit properly, resulting in work that ..." Read more

"It was ready much earlier than the estimated date."

"My truck was washed and ready for me to pick up on Friday and the expected delivery was for Monday."

"Car finished 2 days early."

"The repair was completed two days before the target date."

"Finished ahead of schedule great work.."

"100% informed. I loved the website update as well!"

"Car was repaired in the timely manner. I was being updated via text messages of work in progress. Returning rental was very convenient.The repairs ..." Read more

"pretty much heard from them every step of the way"

"I didnt get any message about what is going on until the day that I was supposed to pick up and it was from my ..." Read more

"You were very good at communicating the status of my repairs. The work was outstanding, nice job. Thanks"

Tomas (Ford owner) reviewed 7/31/26

Good customer service. The repair was done fast and looks brand new.

Raymond (Toyota owner) reviewed 7/31/26

Very nice job done in a timely fashion cricket and I expected customer service on point very good service

Peter (Honda owner) reviewed 7/31/26

Excellent job, repairs were completed ahead of originally scheduled

Theresa (Lexus owner) reviewed 7/31/26

Great work on vehicle but rim was repaired not accurate color sale associate was awesome

Person who handled my account was awesome

Hailey (Jeep owner) reviewed 7/30/26

Amazing care and service!

Caliber went above and beyond to repair my vehicle in a timely manner. Great customer service, amazing people!

Great

Betty (Ford owner) reviewed 7/30/26

Looks great, job well done!!👍🏻

Rene (Lexus owner) reviewed 7/30/26

The woman were very friendly, polite and helpful...

I will definitely refer a friend or 2 or 3

My car looks brand new i love it

The ladies were very helpful and polite

Sonya (Toyota owner) reviewed 7/29/26

The staff here are absolutely fantastic. Very polite, effective and you can tell that they don’t just say “customer experience is our priority” they exercise this daily. I highly recommend using this location for your repairs.

Thomas (Lexus owner) reviewed 7/27/26

Yanira (GMC owner) reviewed 7/27/26

The repair on my car was amazing. My truck looks brand new again.

The Customer Service was great they kept me informed on all the process while my truck was getting repaired.

Jensen (Ford owner) reviewed 7/25/26

Thanks Carrie and the rest of the team for the excellent work. Carrie followed up consistently with updates and great customer service during the handover process. It made everything smooth and effortless. The truck looked really good after completion and I believe they washed it for me. Thanks again!

Zendolyn (Hyundai owner) reviewed 7/23/26

Janet (Ford owner) reviewed 7/23/26

The people that helped me with my vehicle were very professional and extremely helpful and understanding what the process was and what to expect.

Corey (Chevrolet owner) reviewed 7/20/26

Abigail (Honda owner) reviewed 7/18/26

Javier (Nissan owner) reviewed 7/16/26

Translated from Spanish by Carwise

Translate review to English

Translation unavailable. Please try again later.

Sien por sinto lo recomendaria

Total mente satisfecho por el buen teabajo que isieron con my auto.

Gracias por el buen teabajo

Patricia (Mazda owner) reviewed 7/14/26

Everything was clock work from day one with Danielle our estimator to actual repair time and car return. The team goes beyond efficient customer service with status updates and attentive response. Excellent job was done on my car which I got back earlier than scheduled. Thank you to the fantastic team at Caliber Collision Fairfield,CA!

They saw for themselves how excellent the repair was done.

Excellent job!

Every aspect of the repair process was done efficiently and professionally!

Kesete (Toyota owner) reviewed 7/14/26

Younjia (Buick owner) reviewed 7/13/26

My vehicle looked brand new. They did a great job.

Very professional and friendly.

Pv1 Mikayla (Toyota owner) reviewed 7/13/26

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view more shops in: Fairfield | 94533

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Caliber - Fairfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Fairfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,971)

1,625 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -