Caliber - Fairfield

4.8 (1,977reviews)

98%

(707) 219-8920

2353 Auto Mall Pkwy, Fairfield, CA 94533

98%

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2353 Auto Mall Pkwy
Fairfield, CA 94533

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About Caliber - Fairfield

See Photos

2353 Auto Mall Pkwy
Fairfield, CA 94533

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Volkswagen

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Website

Reviews (1,977)

Sort By:
Newest
Rating

1,630 Customers Rated

5 Stars

69.6% Complete

(1376)
4 Stars

7.5% Complete

(149)
3 Stars

1.7% Complete

(33)
2 Stars

1.3% Complete

(25)
1 Star

0.4% Complete

(8)
< 1 Star

2% Complete

(39)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text updates and proactive phone calls throughout the repair process. Timeliness was frequently highlighted, as many repairs were completed ahead of schedule. A few customers noted areas for improvement, including inconsistent front desk experiences, occasional communication gaps, and isolated quality concerns such as paint imperfections or improper part fitment. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... finally saw my car after the repairs were completed, it honestly looked like it had just rolled off the showroom floor—every detail was flawless. Owning a Hellcat, I know ..." Read more

"... was cleaned polished and super shiny in and out. I couldn't differentiate where the damage was. Excellent job." Read more

"... timely updates on the status of my repair. The team went above and beyond to make sure I was 100% satisfied which I greatly appreciate! Thanks so much" Read more

"The repair work was extremely poor. Aftermarket parts were used that did not fit properly, resulting in work that appears amateurish."

"... unsightly air gap between my bumper and my car body. Caliber refused to own up to damaging my bumper. And would not replace it. My bumper was not damaged ..." Read more

"It was ready much earlier than the estimated date."

"My truck was washed and ready for me to pick up on Friday and the expected delivery was for Monday."

"It took a month before finally finish it"

"It was ready the week before they said it would be finished"

"I love the communication. All my questions were answered without hesitation. Timely service"

"The communication was great, the attention to detail was very much appreciated and the customer service was top ..." Read more

"I didnt get any message about what is going on until the day that I was supposed to pick up and it was ..." Read more

"You were very good at communicating the status of my repairs. The work was outstanding, nice job. Thanks"

"Customer service was great! Your communication was awesome, especially with the help in dealing with our insurance."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... finally saw my car after the repairs were completed, it honestly looked like it had just rolled off the showroom floor—every detail was flawless. Owning a Hellcat, I know ..." Read more

"... was cleaned polished and super shiny in and out. I couldn't differentiate where the damage was. Excellent job." Read more

"... timely updates on the status of my repair. The team went above and beyond to make sure I was 100% satisfied which I greatly appreciate! Thanks so much" Read more

"The repair work was extremely poor. Aftermarket parts were used that did not fit properly, resulting in work that appears amateurish."

"... unsightly air gap between my bumper and my car body. Caliber refused to own up to damaging my bumper. And would not replace it. My bumper was not damaged ..." Read more

"It was ready much earlier than the estimated date."

"My truck was washed and ready for me to pick up on Friday and the expected delivery was for Monday."

"It took a month before finally finish it"

"It was ready the week before they said it would be finished"

"I love the communication. All my questions were answered without hesitation. Timely service"

"The communication was great, the attention to detail was very much appreciated and the customer service was top ..." Read more

"I didnt get any message about what is going on until the day that I was supposed to pick up and it was ..." Read more

"You were very good at communicating the status of my repairs. The work was outstanding, nice job. Thanks"

"Customer service was great! Your communication was awesome, especially with the help in dealing with our insurance."

Berfu (Kia owner) reviewed 8/10/26

Alma (Volkswagen owner) reviewed 8/9/26

Kyren (Toyota owner) reviewed 8/7/26

I appreciated how quick and easy the process was. Every one involved was super helpful.

Jason (Kia owner) reviewed 8/5/26

Tomas (Ford owner) reviewed 8/3/26

Good customer service. The repair was done fast and looks brand new.

Jaime (Toyota owner) reviewed 8/3/26

Sherreah (Audi owner) reviewed 8/3/26

Raymond (Toyota owner) reviewed 7/31/26

Very nice job done in a timely fashion cricket and I expected customer service on point very good service

Peter (Honda owner) reviewed 7/31/26

Excellent job, repairs were completed ahead of originally scheduled

Theresa (Lexus owner) reviewed 7/31/26

Great work on vehicle but rim was repaired not accurate color sale associate was awesome

Person who handled my account was awesome

Hailey (Jeep owner) reviewed 7/30/26

Amazing care and service!

Caliber went above and beyond to repair my vehicle in a timely manner. Great customer service, amazing people!

Great

Betty (Ford owner) reviewed 7/30/26

Looks great, job well done!!👍🏻

Rene (Lexus owner) reviewed 7/30/26

The woman were very friendly, polite and helpful...

I will definitely refer a friend or 2 or 3

My car looks brand new i love it

The ladies were very helpful and polite

Sonya (Toyota owner) reviewed 7/29/26

The staff here are absolutely fantastic. Very polite, effective and you can tell that they don’t just say “customer experience is our priority” they exercise this daily. I highly recommend using this location for your repairs.

Thomas (Lexus owner) reviewed 7/27/26

Yanira (GMC owner) reviewed 7/27/26

The repair on my car was amazing. My truck looks brand new again.

The Customer Service was great they kept me informed on all the process while my truck was getting repaired.

Jensen (Ford owner) reviewed 7/25/26

Thanks Carrie and the rest of the team for the excellent work. Carrie followed up consistently with updates and great customer service during the handover process. It made everything smooth and effortless. The truck looked really good after completion and I believe they washed it for me. Thanks again!

Zendolyn (Hyundai owner) reviewed 7/23/26

Janet (Ford owner) reviewed 7/23/26

The people that helped me with my vehicle were very professional and extremely helpful and understanding what the process was and what to expect.

Corey (Chevrolet owner) reviewed 7/20/26

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Caliber - Fairfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Fairfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,977)

1,630 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean