Caliber - Fallbrook
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent repair job, customer service is well above what was expected. Communication was flawless. And correction of any issues was swift and professional. Excellent team all the way around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I've used caliber before they never disappoint
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Emily was friendly and helpful real professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0 -
Been here a few times and will keep coming back
Repair Quality - 4.5/5.0 -
Unable to work on non oem parts was a bummer. Not to big a deal. 15 minute connection on my part
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Emily was very sweet and helpful - great customer service - great repair work - we trust you with all of our vehicles !!
Likely to Recommend - 5.0/5.0 -
Very easy to work with
Repair Quality - 5.0/5.0 -
Great job all around - Great work - great service and very convenient- Emily was a pleasure to work with too!
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Above and beyond all my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Again, friendly and awesome customer service.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional! Emily is a real asset to the company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
One concern I wanted to raise relates to the initial inspection process. When I brought the vehicle in following the accident, the inspector noted that the front grille area appeared to have been pushed back. However, rather than evaluating it as potentially related to the reported collision, I was told it was likely from a separate incident and that it would not be included. Given the nature of the impact and the fact that the vehicle had just been involved in a collision with a significantly larger vehicle, that conclusion seemed premature. What was particularly frustrating was that I felt I had to advocate repeatedly for the damage to be documented and considered as part of the claim. Only after pushing back was the item added for further evaluation. As a customer, I expected all observed damage to be assessed objectively before being dismissed as unrelated. I appreciate that determining accident-related damage can sometimes be complex, but the experience left me feeling that I needed to argue for a complete inspection rather than receiving one from the outset. I hope this feedback can help improve the inspection process for future customers.
Customer Service - 2.0/5.0 -
Same reason specified
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everything turned out Great . Very Satisfied
My Experience - 5.0/5.0 -
I recently had my Chrysler repaired at Caliber Collision in Fallbrook. I couldn’t be more impressed. The manager, Francisco, completely turned a stressful situation into a seamless experience.From day one, Francisco, was incredibly communicative, providing clear updates and dealing directly with the insurance company. The craftsmanship is flawless—my car looks brand new, and the paint-match is perfect. Furthermore, the team finished the repairs ahead of the estimated completion date.If you need auto body work, ask for Francisco the manager at Caliber Collision in Fallbrook. He truly went above and beyond and truely cares for their customers!