Caliber - Fallston
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was worried that there might have been more damage to the truck. The bumper was damaged and wasn’t sure if anything else was. It was done in two days. I was impressed how quickly it was fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They fixed it ahead of schedule
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were very accommodating.
Repair Quality - 5.0/5.0 -
A job well done.
Customer Service - 5.0/5.0 -
Very good customer service.
My Experience - 5.0/5.0 -
Everything about the process was great. It went so smoothly.
Likely to Recommend - 5.0/5.0 -
They did good work at a reasonable price.
Repair Quality - 5.0/5.0 -
They were very efficient and did a nice job. They kept me informed of their progress.
Customer Service - 5.0/5.0 -
Everyone knew their job and took the time to explain the process. They answered all my questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have one concern. While traveling in the rain the other day, a msg appeared on the dash saying “some driver assist systems cannot operate: Radar obstructed.” It has not appeared again. But I want it noted in case it does.
Customer Service - 4.5/5.0 -
The receptionist on the phone was very receptive and gave me the impression I would be speaking with someone when I dropped my car off. I had the ask the receptionist on duty to see Kirk before I left my vehicle. She acted as if I was making an unrealistic request.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service tech kept me informed on progress of repairs. Vehicle was ready on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was great and my vehicle looks great.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Panel replaced is slightly higher than other side
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kirk Williams was extremely helpful. I had a prior estimate from another company but USAA did not indicate the full cost of the repair. I went to Caliber Colllision (who had previously worked on cars for me). Kirk said that they have worked on other USAA claims and that they could probably help me. He arranged for an estimate and worked with USAA to fully cover the repair cost. The work done by Caliber Collision was beautiful. Thanks Kirk!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A job well done . very nice service from start to end. Thank you for getting me back on the road.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I meant this recommendation.
Repair Quality - 4.5/5.0 -
No complaints. It feels like how the door and rim were.
Customer Service - 3.5/5.0 -
Fair
My Experience - 5.0/5.0 -
My car looks great! It was very easy getting an appointment and having it fixed even sooner than the estimated time.