Caliber - Folsom

4.8 (4,118reviews)
97%
1128-H Sibley Street,  Folsom,  CA  95630
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,118)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, thorough communication, and timely repairs. Many highlighted the seamless repair process, with staff keeping customers informed through regular text and phone updates at every stage. Repair quality was frequently described as outstanding, with vehicles returned looking brand new, often cleaned and detailed beyond expectations. Numerous customers noted repairs were completed ahead of schedule, which was greatly appreciated. A few customers pointed out areas for improvement directly from their experiences, including inconsistent communication in some cases, incomplete repairs upon pickup, and occasional delays not always proactively communicated. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The workmanship is superior."
"... frame. This was outside of the scope of work and the repairs they did to the vehicle are professional and make it look brand new. While I hope to never ..." Read more
"... completed the work more efficiently than anticipated. The quality of the work is exceptional, and I am thoroughly satisfied with the outcome." Read more
"Fantastic work. Flawless. Good as new."
"Amazing repair! The car looked better and they did a great job on the paint!"
"Our trucks repair was completed 8 days ahead of the completed date."
"Outstanding team. Communicated well and finished the work ahead of schedule."
"... didnt have to bring car in till parts were there and car was done early! What could be better" Read more
"The repair is perfect and done faster than I expected."
"A week early"
"Excellent communication. Pictures. Explanations. Honesty about what they could a could not fix. Really, really ..." Read more
"... updates to let us know how far along the repair was. Great communication overall." Read more
"Outstanding service!! Was constantly updated and informed of necessary repairs as needed! Thank you for your professionalism!"
"Caliber Collision was always very helpful and kept me aware of the next next steps to come with my car repair. I would definitely use them again ..." Read more
"... telling me I was going to be getting updates but never got one update until the car was repaired.I called several times to inquire about the status ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The lights in my dash are still on. Those were not cleared due to the bumper not being taken off.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great job and appreciate timely updates over the phone.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and great communication. Truck looks better than ever thanks to the team.

My Experience

My car looks beautiful job well done Robert was very attentive answered all my questions and kept me well informed on progress. I would always use caliber.

Likely to Recommend

Repair Quality

My car looks beautiful Robert was very good with updates and paid attention to my needs thank you Robert and caliber for excellent tesults

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, friendly, clean.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would absolutely recommend the Sibley Street, Caliber, to friends and family.

Repair Quality

The Sibley Street location in Folsom has worked on my car twice and both experiences have been excellent.

Customer Service

The staff here is outstanding, with communication, helpfulness and courtesy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

they missed a spot.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Beautiful job! One smudge that I might bring in for a rub out Leslie tried to get it cleaned off today but it needs a little more care. Service was wonderful. Leslie was fantastic and My Car looks beautiful.

Likely to Recommend

Repair Quality

Leslie was wonderful! the work on my "Baby" was fantastic!

Customer Service

Leslie's follow up and concern was so welcoming

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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