Caliber - Forest Park IL
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
its still early on the repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service, helpful and knowledgeable staff. Would definitely do business again!
My Experience - 5.0/5.0 -
The job was very well done and there are no signs that I was in an accident. The company kept me informed at every step. The process was easy and fast.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I was told my car was done, but when I came for pick up, was told that the air bag sensor was still on, which took them another week to fix. They should have looked at this before calling me to say my car was ready. Just sloppiness that could have been addressed earlier
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Upon arrival to pick up my car was not ready and the next morning something came of my front window while I was on the road. Therefore I am not satisfied!
My Experience - 5.0/5.0 -
Your customer service was excellent. You showed concern for the car. You did an excellent job in a very timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love the way you guys kept me informed about the repairs, I also enjoyed the speedy service I received. I got excellent service. Thank You Caliber Collision.
My Experience - 5.0/5.0 -
I like how they update customers with text messages. Car repairs done are above average. Very satisfied with service. .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was great! Quality work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was friendly, helpful, and thorough. It was an overall wonderful experience. I appreciated how I was kept informed through every phase. And I like feeling the confidence that I made the right choice in bringing my car to Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic experience all around!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Lots of it will be done but then it wasn’t - 3 times. Car was almost released without the alignment being done even though I told 2 different people it needed to be done. My car also had 60 miles on it from being in Caliber’s possession. Employee said miles were from test drives, but I’m finding that hard to believe especially since the trip odometer was reset. Shop said they would send me a gift card for the 1/4 tank of gas used but never sent it.
Returned Clean
Likely to Recommend - 5.0/5.0 -
wish I had come to you last time, will think of you first in the future!
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
only complaint was 3 week duration, would love more details in advance to plan accordingly
Returned Clean
My Experience - 0.0/5.0 -
They did a great job on my car but the guy was going back and forth giving me all these different days my car would be ready, my air bag light is on and they don’t know why, it was not on when they got the care. The people were very nice and polite but I also did not expect to get hit with an additional 2000 dollars