Caliber - Fort Worth - Southwest
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and did a good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vicki and team were great. Communication and timeliness exceeded expectations.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
thy was very good my Car is ok now
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The lower moulding below the door did not allign as smooth as it was or as it is on the other side of the car
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Love the customer service experience we had ☺️ everyone was so welcoming and nice even played cartoons for my kids as we waited for our rental car.Also guide me and explained every detail about the car procedures.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service and very time efficient
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This is my 3rd time with Caliber Collision (not at this facility location) and the first two were excellent. I will not be back, and will not recommend to others. I would consider the Burleson TX location on S. Freeway and the Mansfield TX location on Commerce Dr. as these were my 1st & 2nd experiences that were excellent and made me assume all locations were basically the same, but found out that's not the case.
Repair Quality - 3.0/5.0 -
I had not responded to this because I have to take my truck back because of 3 issues: 1. The patch to the sprayed in bed liner is very poor and does not match whatsoever the remainder of the bedliner. 2. The drivers seat was bent or damaged in the wreck and leans toward the door, and 3. There is some sort of over spray on the driver's side passenger door, door glass and plastic trim. I have scheduled to take the vehicle back on Monday 1/29/24, instead of this week because I needed my truck this week and the 5 weeks repair time greatly inconvenienced me... and have a feeling I will be without it another week or two once I take it back on Monday.
Customer Service - 1.5/5.0 -
I was told initially that I would be given updates every Tuesday and Thursday. I did not receive any updates unless I called them first, and then got a call back and some time had to call twice. I finally had to speak with the facility manager, Chad, to get my truck back after 5 weeks in their possession. I was told 2 weeks prior to getting it back that it would be in the next few days, but was later told that was not what I was told.
My Experience - 5.0/5.0 -
Awesome service!! The communication throughout was outstanding! Exceeded my expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There is one spot on drivers door they are going to have to fix yet.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of work was excellent
Customer Service - 3.5/5.0 -
The reception in front office need some fine tuning. Had to call enterprise to let them know I was waiting to get picked up on the day of drop off only to be told by enterprise the front desk reception is suppose to notify them. I believe their is some miscommunication in the line as to who does what when it comes to rental car pickup when customers are dropping off vehicles to be repaired. Overall my tech experience was great and was keep up to date on all repairs.