Caliber - Franklin
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alex Kight and Joey were fantastic to work with. They were honest, kept me informed throughout the process, and went above and beyond when an issue with the battery surfaced the day I picked up the vehicle. Excellent customer service, which is what keeps me coming back to and referring Caliber to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Justin was great to work with and kept me informed along the way.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was mostly satisfied, they did a great job and communication was smooth and kept me at ease. This was nothing about the quality of repairs or the communication. This was about the rotting coffee cup they left in my car and gave me no warning about during any extent of repairs. At the end when I got back in my car, I did think it was very odd I never got a phone call or any kind of notice about the coffee cup. I understand about liability, and I would not expect Caliber to take care of or ‘babysit’ my items, but this item rotted in my car and permeated my rugs, and I was given no notice about it or chance to make it right during repairs. I drove away with a dirty smelling car for this reason. Ultimately it is my fault, for not removing the cup but I do think it is indecent that Caliber decided to not ever tell me about it. And I think they knew exactly what they were doing by protecting their legal rights and choosing not to tell me. I understand Caliber does not want to be liable or responsible for my personal items. However, this was an old and rotting coffee cup that cost five dollars at most to me, and I am disappointed that Caliber chose to protect their liability over communicating to me like a decent human being per a circumstance that was clearly outstanding and would have been easily corrected on my part, without demanding any expense from the store. I would have taken care of it myself if Caliber refused to throw it away. Im frustrated at the lack of communication and opportunity to make it right over a legal clause that waives liability from them. I think it is really scummy, not illegal or fiscally unethical but scummy, to have no chance from Caliber to correct it myself, or even any notice prior to pickup. I do not expect Caliber to ‘take care’ of my personal items. I do not expect Caliber to differentiate between a ‘personal item’ and a rotting coffee cup that was left there by mistake. But I think it is really indecent I was given no chance to fix it, or any notice by Caliber when it evidently posed a noticeable presence during the extent of repairs. I think if a cup was decomposing and rotting in my car and seeping into my carpets, I would want to know about it. Ultimately, I think this was a choice, a deliberate decision to leave the consequences of the rotting cup up to me without any notice during repairs or the chance to fix it because of legal rights, and that is where I have the problem. And unless Caliber is willing to come forward and explain the true nature of that choice to me, I am standing on what I say. I thought it was strange nobody told me about it, or gave me the chance to come collect the cup myself and dispose of it off site to prevent this from happening. On paper, Caliber did nothing wrong but I thought this lack of transparency was really not ok and kind of speaks volumes. Anna
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The team was really courteous, and the customer service and communication was great. There were some delays from the promised date in part because of part issues out of their control, but a part of it also was mistakes made on the final reassembly specifically with the front grill, the problem was fully resolved.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was great….Alexandra kept us advised on the progress of the repair. When we picked it up, we were given full overview of the work that was done. Great service, appears to be a great repair.
Customer Service - 5.0/5.0 -
Great customer service and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car feels like new. They went above and beyond. They took great care of my car, and I really appreciate it because I have a long commute, so I spend a lot of time driving.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Process was quick and simple all things considered. My services adviser Justin kept me updated every step of the way with quick straight to the point updates. Very satisfied and the repair work looks great. Nicely done to everyone involved.
My Experience - 5.0/5.0 -
The work looks great and the staff kept me posted regularly. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great Service!
Repair Quality - 5.0/5.0 -
A great place! Keeps you informed all the way!
Customer Service - 5.0/5.0 -
She explained everything and kept me informed!!!
Returned Clean
My Experience - 5.0/5.0 -
Alex and Team did an Excellent Job!! Thank you
My Experience - 5.0/5.0 -
Love to keep me updated through the process and excellent communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Alexandra was absolutely amazing. She went above and beyond the entire process. VERY PLEASED.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Caliber did an amazing job, I'm very pleased!
Repair Quality - 5.0/5.0 -
It couldn't have been any better!
Customer Service - 5.0/5.0 -
Excellent