Caliber - Franklin
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Caliber cares about its customers!
My Experience - 0.0/5.0 -
The repairs were not finished upon my arrival. A piece of trim was hanging from the vehicle not fully attached. When the gentleman brought the vehicle to my place of work later that evening, the piece of trim was still loose. I had to go home and fully tighten the screws under the wheel well once I got home from work since they had not been fully tightened down. The repairs are now fully complete so there’s no need to reach out anymore.
My Experience - 5.0/5.0 -
Justin was my service advisor and he did an excellent job. He explained the process very thoroughly and answered all of my questions. He provided timely updates and I felt the car was repaired quickly. I am a happy customer. Thank you Justin.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My service advisor Justin was outstanding and the people behind the desk were very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Super friendly, fast, and convenient service from Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and very communicative
Customer Service - 5.0/5.0 -
Very good people
My Experience - 0.0/5.0 -
Took way too long they said they couldn't find a vital part. Which I feel still find hard to believe. It's a grill assembly. But I accepted the cars as it was. My concern is that the insurance company was still billed for the full amount of the part and labor that they did not provide. And I called USAA to log a complaint which hopefully they'll follow up on.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
My experience with Caliber Collision was very positive from start to finish. The replacement mirror was ordered, delivered, and Alexis called me to set a replacement appointment. Thanks for such a great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alexis took care of getting my mirror very quickly. The guy who installed the mirror and checked calibration was speedy! I was out of there in 20 minutes! Thank you both for making me happy to drive again!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the communication throughout the entire repair process. We were kept updated, answered questions promptly, and made everything stress-free. The repairs were completed ahead of schedule, and my mom’s car looked brand new when we picked it up. Everyone we interacted with was professional, friendly, and genuinely cared about providing great customer service. Please pass along our thanks to the entire team for a job well done.”
My Experience - 0.0/5.0 -
It was well done and quicker than I expected, but you left the reverse camera unplugged. A checklist would be helpful for you to have before returning a car to a customer.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Justin was excellent. He explained everything that took place and would always update me on the timeline as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job repairing my car. Justin was absolutely fantastic and great to work with. He kept me informed about the status of my car throughout the whole process.
Customer Service - 5.0/5.0 -
Justin was phenomenal
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service and communication!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
4x4 emblem is not placed to match the other side of the truck.
Customer Service - 4.0/5.0 -
Updates were not given sometimes and I would have to call in to receive them
Returned Clean
My Experience - 5.0/5.0 -
I was totally happy. Alex was my advisor and I cannot say enough wonderful things about her. She was very prompt from start to finish and very efficient. Kept me very informed and I could not be happier. Thank you to Alex!!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and beyond! Thank you.