Caliber - Franklin in

4.8 (362reviews)
96%
760 West Adams St,  Franklin,  IN  46131

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (362)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for being friendly, professional, and knowledgeable. Text message updates are frequently highlighted as a standout feature, keeping customers informed throughout the repair process. Many vehicles were completed ahead of schedule, which customers greatly appreciated. A few customers noted areas for improvement, including more proactive communication when parts are delayed, ensuring thorough cleaning of the entire vehicle post-repair, and conducting more rigorous inspections before notifying customers of completion.
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"super impressed with the outstanding customer service I received from the auto collision team. They were ..." Read more
"Best Body Shop experience Ive ever had!!!"
"Looks like new. You can't even tell it was damaged."
"Nice responsive staff. Parts had multiple delays or when they came in they were not of good quality so they returned them. With patience the car was ..." Read more
"Super friendly and knowledgeable staff. My car was repaired early! I will recommend Caliber to everyone I know!"
"Truck looks great. Repaired very quickly."
"Estimated 4 weeks, had it back in 7 days!!"
"Took longer than expected."
"... what was happening to my vehicle the entire time and received it a little earlier than expected. Great care and great service." Read more
"It was done before the estimated time, fantastic work and great customer service. Even cleaned inside the ..." Read more
"... very high quality workmanship, in a timely manner. We love the communication with them. They call, or text us to keep us updated on the progress of our car repair." Read more
"I love the text updates and they cleaned the inside of my car as well! Love it!"
"The communication when situation changes like wrong parts arrived could be more proactive. Additionally I would have excepted cleaning be done ..." Read more
"Great Service. Very Professional. Kept me updated daily on the status of my car. Highly Recommend."
"... compared to other collision companies in my area. Communication was top notch in all areas. They made a process I was dreading extremely easy. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service, very responsive

My Experience

I love the text updates and they cleaned the inside of my car as well! Love it!

Likely to Recommend

Repair Quality

Best seevice so far in my life. Updated text fantastic and they detailed the interior for me as well. Will definitely be a returning customer!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

This is our 2nd experience at Caliber Collision in Franklin. We appreciated the fast service and text message updates. Everyone I spoke to was patient, kind and friendly. We highly recommend them, but hope we won't be needing them again!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great Experience. Very Professional. Kept me informed from day 1 to when my car was done. Highly Recommend.

Likely to Recommend

Repair Quality

Great Service. Very Professional. Kept me updated daily on the status of my car. Highly Recommend.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very polite and professional

Likely to Recommend

Repair Quality

People were very friendly and professional. Plus they did great job on repair.

Customer Service

My Experience

I was pleased truck repair was able to done in a weeks time. Looks great! I had front bumper work.. tailgate work .. rear passenger door work done and touch up of few minor scratches.

My Experience

Everyone was super friendly, and the communication was great! Corbin was also great!

Likely to Recommend

Repair Quality

Car looked brand new new, could not tell where it had been repaired

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Absolutely love the fact they kept me informed every step of the way. And was able to get my car done within the 1st time frame they gave me, even after receiving a part that wasn't usable.

Likely to Recommend

Repair Quality

Loved the constant communication that I had involving my car. And the fact they were still able to get my car completed, in time, even after they received a door that was not usable.

Customer Service

My Experience

Quick, responsive, local. I love how they cleaned the inside of my car too (it so desperately needed it.) They also helped so much with my rental. 10/10!

My Experience

Truck looks great. I was worried about some of the body lines but it turned out better than I was expecting. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean