Caliber - Frederick - Willowdale Dr
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
The back bumper that was put on does not fit correctly. I asked the service advisor about it and I was told that's normal. I have to pop the sides back in place every time I drive. I am not fully satisfied with the work as those sides keeps popping out. I don't understand why it is like that and I am frustrated.
Customer Service - 2.5/5.0 -
The receptionist was lovely.
My Experience - 5.0/5.0 -
I’m completely satisfied with the work you guys did……thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great with the car repair…thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car was ready a couple days before, staff was friendly and full of knowledge,, they vacuumed the inside and washed the outside. The paint matched as well.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a great job!
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Very efficient and did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very clear with all the details and kept me updated the entire time with my repairs.
Customer Service - 5.0/5.0 -
Very clear with all the details and kept me updated the entire time with my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was very easy and communication was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful experience and great timing on returning the vehicle. Appreciated caliber also vacuuming the interior of the vehicle- going an extra mile!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service!!!!
Repair Quality - 5.0/5.0 -
I was very impressed with all the work done to my Subaru
Customer Service - 5.0/5.0 -
Answered all my questions in a manner that I understood what was going on with my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was an excellent experience with the staff everything on point.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The repair was completed ahead of schedule but frequent miscommunications or factually wrong information regarding paperwork and procedure made scheduling the repair and completing pickup take much longer. For example I was told that Caliber Collision does not provide estimates for repair work, despite being told explicitly by Allstate Insurance to go to Caliber for an estimate. Similarly, I was told that I was not supposed to pay directly for the repair work but that I was to give to Caliber a check for the repair work from my insurance, despite having been mailed a check made out to me.
Customer Service - 1.5/5.0 -
Similar to my last note, I feel like I was never fully informed or was told factually wrong information by the client-facing staff at several points of the repair process.