Caliber - Fredericksburg
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Totally satisfies with my experience. I was kept informed each day of the events concerning my 2013 CTS
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an excellent job repairing my Lexus and matching the color. It looks better than it did prior to the accident
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The quality of work was excellent.
Repair Quality - 5.0/5.0 -
Had to go back and get my wiper fixed because it was placed on the wrong way which is an honest mistake. Got it taken care of no with no problems and they apologized for the honest mistake.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle came out looking great and they even gave it a good wash and cleaning.
Customer Service - 5.0/5.0 -
Up to date reports were good to have.
Likely to Recommend - 5.0/5.0 -
I work in an industry where the survey score is important, but comments don't count against me, so please know I would never recommend this shop.
Repair Quality - 5.0/5.0 -
my car's TPMS sensor is broken. I am not happy about that at all.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Right headlight out and left does not seem to be aimed correctly
Customer Service - 2.0/5.0 -
Received numerous emails advising repair was on schedule for 2/25. Not advised until 1735 on the 25th that repair was delayed to 2/27 and that I would be called (however there was no follow up call). Arrived after work on 3/3 to pick up car only to learn the car wasn't ready (missed email sent at 1517 that afternoon advising they were awaiting an emblem and the vehicle would be ready until Thursday or before). Frustrated at having to wait at the last minute for a $25 part while I was paying more than that each day for the rental car.) As it turns out the part had already been installed on the car and the car was, in fact, ready. Very poor communication.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Heather was amazing. Always communicating and keeping me informed of the repairs.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
I was very happy with the amount of communication especially from Heather. I was disappointed that it took 23 days to fix my car.