Caliber - Fredericksburg
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciated the quick work. I was very suprise to see my truck so clean when I picked up my truck. Thank you for detailing my truck. Keep up the awesome work. I wIll not hesitate recommend your business to my friends. I'm so glad USAA is partner with your company. I am very pleased and very satisfied.
My Experience - 5.0/5.0 -
Heather was meticulous and kept me informed throughout the process. She was incredibly professional and understanding. She was AWESOME!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Heather was meticulous and kept me informed throughout the process. She was incredibly professional and understanding. She was AWESOME!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
car body repair service remains a mystery to me. everything was repaired quickly and my truck looked like it came out of the new car showroom when i picked it up. i suggest ur company offer customers, like myself, the opportunity to observe a small segment of ur associates at work and how the repair process is conducted. Then advertize this opportunity in the media...just a thought.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
When I initially picked up my vehicle on 2/9/2015, the turn signal was not repaired (which was noted at drop off). Upon further inspection, the paint on the hood and the body cover was not even close to matching the rest of the car (this was confirmed by Larry Wildman). Additionally, there was a chip from the interior portion of the headlight lens that was floating inside the lens (This was also noted by Larry Wildman). I refused to accept the car and Larry agreed that the work done was unacceptable. I had to be placed back in a rental so work could continue on the car. I attempted to contact Frank Rose and discuss my dissatisfaction; however, I received a call from Brook Barnes advising that Frank was in training. Brook reassured me that the car would be completed to my satisfaction and to please ask for Frank upon pick up so he could go over the car with me, that he would be expecting me. When I went to pick up my car, again, on 2/11/2015, I asked to speak to Frank as I immediately noticed issues. I was informed that Frank has just left for the day (this was approximately 4:30pm). Heather Swithenbank, who has been incredibly helpful, offered to look at the car with me. I pointed out a blemish in the hood that I could not rub out with my finger and there was obvious paint overspray on the black trim near the left hood hinge. Heather agreed that these issues needed to be addressed and took the car back to have it corrected. A short time later the car was returned to me with the aforementioned issues corrected. As I had all four of my children with me, and the shop is very close to a busy street, I waited until I got home to do a more thorough inspection. While at home, I discovered additional overspray in the same area as previously described. When inspecting under the hood, I discovered a retainer clip missing on the hood that secures the windshield washer fluid hose. As a result, the hose hangs down and is likely to be pinched between the hood and the firewall when the hood is shut. I have not addressed these last two issues yet as I am still fuming by the quality of work completed and the pure lack of attention to detail.
Customer Service - 4.5/5.0 -
Heather and ladies at the front desk were more than helpful and went out of their way to make the wrongs right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
the front desk ladies were absolutely amazing and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
from the very moment i walked into your office spaces, i was well taken care of...my estimator (heather)took the time to explain the details of my repair and followed it up by keeping me informed daily of the status of the work. the repair work was completed well in advance of the anticipated completion date, and the front end of my vehicle looked good as new when i picked it up. Will recommend your services to others...thank you