Caliber - Fredericksburg - Route 1
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I will recommend the actual body work and painting as well as ease of getting a rental car, but I will tell my friends to stay on top of what's going on and if a phone call does not come when promised, call right then and find out what's happening. And beware of the car sitting around waiting to be reassembled for days while the rental car bill keeps increasing.
Repair Quality - 3.5/5.0 -
We are very pleased with the actual work that was done. Our KIA looks great now. We were not pleased with the amount of time that our car was in the shop or with communication about progress - no phone call at all during the first week after being told we would get a call on Tuesdays and Thursdays while the car was at Caliber, so I finally called on the second Monday to find out what was going on. Had good communication the second week, then things dragged into the third week. Then the Tuesday phone call saying work MIGHT be finished by end of third week, but maybe it would go into the fourth week. Meanwhile, we are paying for a rental car, including weekends when no work was being done. To Grant's credit, when I strongly complained about work being extended over another weekend, he said he would help put the car back together himself (which was all that was needed at that point) if necessary. I said that would be GREAT rather than take six more days for reassembly. After that phone call on Tuesday, things apparently got moving since the car was ready for pickup by Wednesday afternoon. Again, we were really pleased with the body work and painting and that the car was returned clean on the inside, too. Thanks for vacuuming all of it. I also want to say that Beth was very helpful at the front desk when I brought the car in for the insurance agent's assessment because she (Beth) explained a lot about what would happen going forward after the insurance approved the work on the vehicle. I also appreciated having a shuttle ride from Caliber to Enterprise.
Customer Service - 4.0/5.0 -
See previous answer about getting no phone calls during first week. I appreciate that my complaint about pushing the completion date out was taken into consideration and the assembly went much faster than was being projected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Unexpected interior detail greatly appreciated
Likely to Recommend - 5.0/5.0 -
Very high my looks amazing
Repair Quality - 5.0/5.0 -
I was well informed and impressed
Customer Service - 5.0/5.0 -
Well informed and well impressed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything went well with my vehicle. I have no complaints.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service and turnaround time
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Grant an the caliber collision team were very professional an kept me up with the progression of the repair of my vehicle It looks great Thank you guys again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend this shop to anyone and everyone. Friend or stranger alike.
Repair Quality - 5.0/5.0 -
Caliber Collision was amazing! From Beth, my first point of contact, to Grant my more routine contact, they were fantastic! I have never received such amazing customer service and communication!!
Customer Service - 5.0/5.0 -
As previously mentioned, everyone was great!! Beth and Grant specifically but everyone was awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was very helpful and easy to talk and work with. The shop is very clean and organized not what you usually encounter when dealing with Collision shops. Very satisfied and pleased with the service Thank you
Customer Service - 5.0/5.0 -
Chris was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was, by far, the best car repair experience I've ever had. Drop off was fast & easy. I was kept up-to-date with progress via telephone calls. They kept in touch with the car rental agency also, which was important since it took a while to receive the parts. The car was dirty when I took it in, but when I picked it up, the inside and the outside were clean. The repair seems complete & thorough, and comes with a guarantee. Thank you for creating a great experience out of an otherwise, bad one.