Caliber - Fredericksburg - Route 1
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am a repeat customer.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do great work and take pride in a job well done.
Repair Quality - 5.0/5.0 -
Caliber Collision (formerly Huber Collision) did a fantastic job repairing damage to my Volvo after a rear end collision. Chris explained everything my car needed to return to service and stayed in constant contact with updates. The team had my car ready before the initial estimated completion date allowing me to get back on the road before the new year. Even though my insurance company was slow releasing funds for the last supplemental estimate, Caliber released my car since the hold up was not my fault. My car looked just as good as the day I bought it. They cleaned and detailed my vehicle like new. Again, fantastic job and should I need repair, I'll always choose Caliber Collision.
Customer Service - 5.0/5.0 -
Chris kept in constant contact throughout the process
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job and on time
Repair Quality - 5.0/5.0 -
Great customer service completed by Grant Eubank
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 4.0/5.0 -
Perhaps it was necessary but I never expected that I’d be without my car for over 6 weeks.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job - Chris was great keeping me up to date. Only thing left is the bug shield. Joe came to the house to install but it was missing the screws?
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Headlights are not aligned properly The driver and passenger private lights inside don't work. All the rest seems OK
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Every experience w/any Caliber Collision has always been great.
Repair Quality - 4.0/5.0 -
My only complaint is I have to go back because they left off the front license plate holder.
Customer Service - 5.0/5.0 -
Jason did a great job keeping me updated & returning any calls/answering questions I had.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience! Chris was amazing to work with and I greatly appreciated his weekly updates on the status of my car. The work was done almost 2 weeks ahead of schedule! They even cleaned my car 😍 Thank you, Chris and the staff at Fredericksburg Caliber Collision!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Probably better than most shops
Repair Quality - 3.5/5.0 -
Everything mechanically was great, (exterior, haven’t driven yet.) On the phone I was told I was emailed notifications that were not sent. Aswell as felt there was a general lacking customer service tone wise. Sounded uninterested. More on the phone subject I was told 3 times of Friday the day I attempted pick up that I was eligible to pay cash. Which lead to a very heartbreaking and rude encounter from a bigger more masculine female you have at your establishment. She wasn’t queued in on what my situation was and tried to under charge me. I helped her by showing the correct amount and then she wouldn’t accept my payment. She then demanded very rudely I give my key back. I came closer to close because I work 6-6 usually. I truly hope this bigger woman in the red shirt gets thought anything about customer service and general attitude techniques to better assist customers in the future. Also noticing someone is saying they are going to pay cash while over the phone and warning them would alleviate this issue from happening in the first place. I intend on retrieving my car again today. If payment is not accepted I will be speaking to corporate and notifying people on google and yelp. I missed my family’s get together as I was without a car. Thanks for your time merry Christmas.
Customer Service - 0.5/5.0 -
Everything mechanically was great, (exterior, haven’t driven yet.) On the phone I was told I was emailed notifications that were not sent. Aswell as felt there was a general lacking customer service tone wise. Sounded uninterested. More on the phone subject I was told 3 times of Friday the day I attempted pick up that I was eligible to pay cash. Which lead to a very heartbreaking and rude encounter from a bigger more masculine female you have at your establishment. She wasn’t queued in on what my situation was and tried to under charge me. I helped her by showing the correct amount and then she wouldn’t accept my payment. She then demanded very rudely I give my key back. I came closer to close because I work 6-6 usually. I truly hope this bigger woman in the red shirt gets thought anything about customer service and general attitude techniques to better assist customers in the future. Also noticing someone is saying they are going to pay cash while over the phone and warning them would alleviate this issue from happening in the first place. I intend on retrieving my car again today. If payment is not accepted I will be speaking to corporate and notifying people on google and yelp.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
So far the work looks great. Jason did an excellent job communicating progress and I appreciate his quick responses.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer