Caliber - Fredericksburg - Route 1
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I recommend C.C all the time!
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Jason was Awesome from beginning to end!!! I appreciate his excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well done!!
Customer Service - 5.0/5.0 -
Very courteous and helpful
Returned Clean
Likely to Recommend - 3.5/5.0 -
Would like one in richmond where we didn't have to drive so far to fix tesla
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent! It was my first accident ever and they made a process that could have been extremely stressful seamless. I really really appreciate their timeliness and communication.
Customer Service - 5.0/5.0 -
Crushed it! They have communication locked down
Likely to Recommend - 5.0/5.0 -
Will always recommend
Repair Quality - 5.0/5.0 -
Excellent communication
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I WAS COMPLETELY SATISFIED WITH THE SERVICE FROM START TO END... GREAT COMMUNICATION....OUTSTANDING CUSTOMER SERVICE ..... THANKS !!!!!!!!
Likely to Recommend - 5.0/5.0 -
EVERY CHANCE I GET
Repair Quality - 5.0/5.0 -
out standing service
Customer Service - 5.0/5.0 -
customer service was the best I have HAVE AT ANY REPAIR SHOP
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jason kept me updated from the start through the end of the repair. He is a valuable asset to your company. Based on my experience, I will definitely recommend Caliber Collision to anyone requiring service. Thank you, again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional service & professionalism throughout the process of repair. Weekly telephone updates were provided with detailed information.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Don’t know yet until after everything is finalized. 6 is just a place holder no
Repair Quality - 2.5/5.0 -
After market parts are used. Fit is poor and paint shows inconsistencies
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have used them on a prior incident, which is why I requested them again. Was not disappointed.
Repair Quality - 5.0/5.0 -
I was consistently kept in the loop with each update. Caliber worked professionally and I am pleased with the final results.
Customer Service - 5.0/5.0 -
Customer Service was amazing. They kept me calm, as liaisons, when having to deal with the other person's insurance company
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It's literally the only place I would go to get my car repaired now and not just the company, I mean this specific location in fredericksburg.
Repair Quality - 5.0/5.0 -
The car actually looks brand new. This is great work!
Customer Service - 5.0/5.0 -
They were extremely friendly, proactive, and even emailed me multiple times throughout the repair I loved that
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would personally like to think Rusty very articulate great communication great explanation of the work being done recommendations and requirements easy to work with showed a great level of professionalism in class. I know a good man and a professional one when I see one caliber collision should be honored to have him as an employee.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rusty really saved me. There was a delay at no fault of his and he expedited the repair of my vehicle. Thank you Rusty. Hopefully I won’t be back, but if I need a repair, this is where I’ll go.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The process took entirely too long due to an insurance issue debate. That part is understandable. What is not understandable was how phone messages requesting updates were never returned, and how the associate assigned to the case would say, “I’ll call you Tuesday with an update.” and they did not follow through. Expectations like this were set several times and they did not call. That was the most frustrating part. That and the greasy hand prints on my upholstery.
Customer Service - 0.5/5.0 -
See other comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was given two courtesy calls each week to update me on the progress of my vehicle. That’s never happened in any other repair shop and it was greatly appreciated.