Caliber - Fremont

4.9 (5,189reviews)
97%
41945 Albrae Street,  Fremont,  CA  94538
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,189)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting exceptional professionalism, attention to detail, and high-caliber repair work that left vehicles looking brand new. The repair quality frequently exceeded expectations, with numerous customers noting flawless paint matching, thorough workmanship, and meticulous finishing. Communication was a standout strength, with customers appreciating proactive daily updates via texts, calls, and in-person explanations that kept them informed throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often a day or more early, which customers found impressive and convenient. A few customers noted areas for improvement directly from their experiences, including occasional gaps in status communication, minor finishing oversights, and cleanliness concerns upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... Ridgeline within hours of filing my claim with CSAA, and returned it a day earlier that anticipated. They coordinated the Enterprise rental car and were very proactive in communicating ..." Read more
"Yes, originally scheduled for 5 days, but they completed the repair in 3 days."
"Vehicle was returned quicker than I had expected. Thats why we continue to bring our company vehicles"
"It was ready before the promised date, which is amazing! Right on time For the holidays!"
"I was amazed by the quick turnaround of my truck. The communication was awesome as well. Very happy, with every aspect of ..." Read more
"... great. The staff were friendly and easy to deal with. I received daily updates texts and calls about the repair for my car so I never had to wonder what was happening. My car ..." Read more
"... They coordinated the Enterprise rental car and were very proactive in communicating text with me throughout the process. I was very pleased with their service." Read more
"They were excellent with their communications throughout the process."
"... parts that are pending replacement not CC fault. Communication wasn't that great regarding status of when vehicle would be ready for pick up." Read more
"My contact was on vacation and email went unanswered, no backup was there.. Damage to door handles was not repaired, even though ..." Read more

My Experience

Joe Lopez was extremely helpful. Thank you.

My Experience

The repair was done a day early. The work looks good.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Felt something off in the alignment after pick up. I brought up to estimator that their was impact on right passenger wheel but looks like he ignored it. Left him my wheel lock key too but looks like it was ignored completely.

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Case by case

Repair Quality

Few error they fixed it from previous repair now satisfied

Customer Service

Yes General manager get involved fully satisfied with the result

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No reservations in recommending this business.

Repair Quality

Met my expectations!

Customer Service

Very courteous staff- from the Front Desk to Joe. Very responsive to our needs- timely work and very professional. Would definitely recommend this business for your auto repair needs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

great services, quick turnaround, fixed like new.

Customer Service

She is wonderful, took care of everything, be clear and transparency in possible issues.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super fast and well done

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice team, great result, especially thanks to estimator Christina for hospitality, explanation. I fully satisfied for my car. Thank you so much and appreciate team.

Likely to Recommend

Repair Quality

Great, Awesome, Excellent

Customer Service

Awesome, Excellent, Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Caliber is kind, friendly, professional, and knowledgeable. Joe and Gabby are so great and took good care of all the details for my vehicle. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Everyone at Caliber is knowledgeable, professional, friendly and kind. Shout out to Joe and Gabby for making my experience pleasant, and easy. Thank you!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My special-need adult son and I walked total4 miles to and from to deliver the van to Caliber and then came out with the very un-satisfied result due to the wrong "white" color We feel very disappointing and afraid Because being honestly replying your survey risk us the result of hate crime because the company Caliber has our address.. I feel very unsafe and very disappointed wondering why AAA uses dishonest vendor to service your clients ..your long-term loyal client?! I will not return our van to that company for fixing the mistakes The only way to go is if AAA can send our van to another honest body shop to fix the "wrong white" to the "correct white" color the van has

Repair Quality

Wrong write color You can see from the pictures we sent to adjuster obviously the white color are not the same white

Customer Service

The color of the recovered hatchback is not original Sienna white white The Caliber used off-white color they have in hand to do the job which I found the paint job was done incorrectly but they don't admit the mistake I have taken four pictures and forwarded in email to my adjuster

Kept me Informed?

No

Ready on Time?

Yes

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