Caliber - Fridley
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Impeccable work!
Customer Service - 5.0/5.0 -
Polite, patient, courteous, knowledgeable
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have never had such a bad experience with any type of business than I have had with Caliber Collision in Fridley. They were recommended by our insurance company and so we dropped our truck off with damage from an accident. After 1.5 weeks we went back to get our truck and it still had damages. They told us my insurance denied paying for it. I called my insurance and they said those specific damages were never submitted from caliber collision in the first place, they didn't deny anything. So right there is lie #1. I called and told them this and they said okay bring it back we will look at it again. Brought it back and they said they will fix it but have to come back next week. (this week). We had to pay for a rental for the first 1.5 weeks of them having it but I told them I will not pay for the second rental because these things should have been fixed the first time when I had the other rental. So they finally agreed to pay for the rental. We were told that the rental would be there waiting for us at 9am today because my fiance had to be to work by 9:30. It was there but didn't tell us that Enterprise picks you up and takes you back to their business to do paperwork. Caliber put in that we needed an SUV and enterprise didnt have one available at that time so they gave my fiance a rental with expired tabs and told him he needed to go pick them up at another location. Caliber also told Enterprise that my insurance was paying for it, which was another lie, causing the whole experience to take even longer. My fiance didn't leave there until 10:30 and didn't get done with the tabs situation until 10:45. If he isn't to work on time, he doesn't have work that day. They have jobs they go out on and he wasnt there before the truck left for the day. So he missed an entire day of work on a week that he already is missing 2 days due to them being closed for Christmas. I will never recommend caliber to anyone and will make sure everyone knows how they do business. They lie, have poor communication and dont even fix what is supposed to be fixed. Thanks for making our already rough holiday season even worse.
Customer Service - 0.5/5.0 -
I have never had such a bad experience with any type of business than I have had with Caliber Collision in Fridley. They were recommended by our insurance company and so we dropped our truck off with damage from an accident. After 1.5 weeks we went back to get our truck and it still had damages. They told us my insurance denied paying for it. I called my insurance and they said those specific damages were never submitted from caliber collision in the first place, they didn't deny anything. So right there is lie #1. I called and told them this and they said okay bring it back we will look at it again. Brought it back and they said they will fix it but have to come back next week. (this week). We had to pay for a rental for the first 1.5 weeks of them having it but I told them I will not pay for the second rental because these things should have been fixed the first time when I had the other rental. So they finally agreed to pay for the rental. We were told that the rental would be there waiting for us at 9am today because my fiance had to be to work by 9:30. It was there but didn't tell us that Enterprise picks you up and takes you back to their business to do paperwork. Caliber put in that we needed an SUV and enterprise didnt have one available at that time so they gave my fiance a rental with expired tabs and told him he needed to go pick them up at another location. Caliber also told Enterprise that my insurance was paying for it, which was another lie, causing the whole experience to take even longer. My fiance didn't leave there until 10:30 and didn't get done with the tabs situation until 10:45. If he isn't to work on time, he doesn't have work that day. They have jobs they go out on and he wasnt there before the truck left for the day. So he missed an entire day of work on a week that he already is missing 2 days due to them being closed for Christmas. I will never recommend caliber to anyone and will make sure everyone knows how they do business. They lie, have poor communication and dont even fix what is supposed to be fixed. Thanks for making our already rough holiday season even worse.
My Experience - 5.0/5.0 -
Very happy people to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service and communication.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber has always done nice job on repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks a great thank you
Likely to Recommend - 5.0/5.0 -
Always
Repair Quality - 5.0/5.0 -
Excellent job thank you
Customer Service - 5.0/5.0 -
Well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They do a great job with the repairs. Everyone was great and my car has never been cleaner!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good blending and paint job. Also panels look well aligned as well. Good job on that. As a PDR tech I'm pretty picky but you guys did great.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Plastic fender flare has a couple fish eye from repaint but doesn't bother me much as long as its not on a panel.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The pick up and brakes of the car don’t feel the same post service. There wasn’t an issue with this before the repairs it was only cosmetic but now these two things seems to be off. Will have to call the office once it opens.
My Experience - 5.0/5.0 -
The two women running the show there are fantastic! Organized, great communicators, top-notch customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a professional job.