Caliber - Frisco - Downtown
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I well certainly recommend Caliber Collision to my friends if they need your services
Repair Quality - 5.0/5.0 -
Vehicle looks great and very quick turnaround
Customer Service - 5.0/5.0 -
Staff was very helpful and friendly
Returned Clean
My Experience - 0.0/5.0 -
Work on vehicle was satisfactory; however customer service & transparency was lacking. Examples: email updates were vague. When called via phone for updates, vague as to current status of vehicle. Originally told that would take 1 week for repairs; however went through weekend as well. Instead of being told that they received a broken replacement part, just updated me that would be extra day (even though asked for more specifics why). I didn't find out about specifics until my husband called for update. Customer service appears to have gone down since changing from Herb's Paint/Body to Caliber Collision.
My Experience - 0.0/5.0 -
Damage to the vehicle caused by accident was fixed but when I picked up the vehicle there was damage to the spoiler which was not present earlier. Though my contact at caliber did mention they are going to fix it next week, it’s completely unacceptable for my vehicle to have additional damage caused at the facility. Would have expected my vehicle handled With care. Also I got my vehicle after 4 weeks of wait and now i will have to come over to caliber to get the additional damage fixed while I wait.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I got my vehicle after 4 weeks and noticed that there was additional damage to the rear bumper. Its unacceptable to have damage caused at the facility, would expect more care to be taken while handling vehicles. So the supervisor replaced the part with help of the insurance, once the part was replaced i noticed a scratch on the newly replaced part. Now i will have to go to the center to fix the part again.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They repaired some and replace other parts, put old head light in replace other one,
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
I was told my car was ready only to return home and find my door unlock button no longer working. I was forced to make a return trip. At no point did any team member acknowledge their mistake and apologize. Additionally, when picking up my car I was forced to wait for rental car team member to return from lunch, despite having an appointment.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Very good work but poor communication.
Customer Service - 1.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
When I got the call to pickup my suv I was there for about another hour and half almost 2 hours waiting they had to make 3 adjustments on my suv.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
No one called to clarify why there was no progress for a month until I called to get status and found out repairs didn’t even start and took over two months. Seatbelt module was ordered at the last minute when it was listed in the original requirement.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and professional
My Experience - 5.0/5.0 -
Excellent service and work. Carf looks like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Tried to pick up car on 4 separate occasions, but each time the QC missed something obvious and basic.
Customer Service - 3.0/5.0 -
everyone was friendly and helpful, The QC aspect was horrible
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
I was promised calls about the status of my cars progress. I had to call to find the status before I would get a call back. It was estimated as a 3 day job by Liberty mutual but ended up taking almost 4 weeks due to problems getting the proper windshield and installation from safeguard.