Caliber - Fuquay Varina

4.9 (8,016reviews)
98%
3010 N Main St,  Fuquay-Varina,  NC  27526
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (8,016)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. The team receives high marks for proactive communication, particularly the text message update system that kept customers informed at every stage of the repair process. Timeliness is a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. The welcoming and professional atmosphere, combined with thorough attention to detail including vehicle cleaning upon return, contributed to an overwhelmingly positive experience. A few customers noted minor areas for improvement, such as more accurate completion date estimates, occasional parts delays, and isolated quality concerns, all of which were shared directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... repairs that were done on my vehicle were excellent. No visible signs that the car was ever damaged. I would highly recommend Caliber Collision if you ..." Read more
"I was very impressed with the professional courtesy of the entire team. I would definitely recommend Caliber Collision to ..." Read more
"Outstanding repair work and exceptional communication and customer service!"
"Our car was done early and done well. There were no issues and we were informed every step ..." Read more
"... does not look or feel like it was in an accident. They finished the repair two weeks early." Read more
"... quickly and CC was understanding and accommodating. They completed the work quickly and perfectly and kept us closely informed throughout the process. Everyone there was helpful ..." Read more
"... the repairs and received updates almost daily. And the work was completed earlier than the expected time!" Read more
"The communication of the status of the repair was much appreciated, every step of the way. I felt this was very important. Caliber ..." Read more
"... straightforward and stress-free. I really appreciated the constant communication and regular updates on my car throughout the repair. Everyone was professional, and the lady who assisted ..." Read more
"I was impressed with the continuous updates from the technician who worked on my car and the communication he provided"
"The communication was great. They informed me what was happening every step of the way. The office staff are very helpful and very friendly. ..." Read more

My Experience

The car looks great and was done very quickly

My Experience

Our experience with Caliber Collision has been extremely satisfying. You kept us informed in a timely manner all through the process. Thank you.

Likely to Recommend

I have already recommended you to my sphere of I influence.

Repair Quality

You did a fantastic job keeping me upto date on the progress.

Customer Service

Great job on updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sad to say, I have needed auto body work three times over the past 6 years. I have taken my cars to this same Collision for every repair. Every time has been handled quickly and with great quality. Also Matt has overseen all of these. He's done a fantastic job.

My Experience

Truck looks good as new! Great Job Caliber team!

My Experience

Excellent customer service, communication, performance

My Experience

Awesome people I worked with. Matt in particular was great and kept me informed. All went as promised and beautiful work. Thank you!

Likely to Recommend

Repair Quality

Matt is great and kind and always ready to help

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very knowledgeable staff. They were able to answer all my questions. Office and shop employees are courteous, friendly, professional. My experience was a 20 out of 10. Can only give high praise and recommend them to anyone needing their service!

Likely to Recommend

Excellent work and service

Repair Quality

Wonderful service

Customer Service

Very knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and awesome team members!!

My Experience

Start to finish everything was great and there was good communication throughout the repair process. Friendly staff.

My Experience

Great service and communication, listened to my worries on the potential of internal damage. The car looks and works great!

My Experience

Excellent Service I’m very satisfied with the work done on my trunk by Caliber Collision. The repair was completed professionally, and my car looks great. The team was friendly, helpful, and kept me updated throughout the process. I really appreciate their attention to detail and quality of work. Highly recommend Caliber Collision for their excellent service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The paint matched and all the pieces seemed to have gone back together.

Likely to Recommend

Repair Quality

The trim around the wheels is loose and will need to be corrected. I'll stop by the shop and see what can be done about it.. Otherwise, it looks great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber representative was very informative, respectful and cordial.

Customer Service

Hood

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very efficient operation thanks to Matt and ladies in the office. Work was completed in a timely manner with great results. Thanks to everyone on the team. Would highly recommend you guys.

Customer Service

Very efficient operation thanks to Matt and ladies in the office. Work was completed in a timely manner with great result's. Thanks to everyone on the team. Would highly recommend you guys.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there is great!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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