Caliber - Garden Grove - Nelson St
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already do recommend my family.
Repair Quality - 5.0/5.0 -
Anthony provided great customer service. He kept us to date on our car repairs. He explained the process and it was smooth transition from when we first dropped off our car to picking it up.
Customer Service - 5.0/5.0 -
Everyone so professional and helpful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Caliber Garden Grove Nelson street informed me twice that my car would be ready on Monday 2/9. When I arrived that afternoon I learned that there was a delay and it wouldn’t be ready until the next day. The service person Anthony failed to inform me of this delay. I had already returned my rental car and had to use a sick day at work the following day because I did not have a car. Anthony offered no discount or further accommodation for this error. This was incredibly inconvenient and I will not be returning to Caliber.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Anthony failed to inform me that there was a delay and they need my car for an extra day. When I arrived at the scheduled pickup time (Monday afternoon 2/9) he informed me in person that there was a delay and we needed my car for an extra day. I had already returned my rental car, and had to use a sick day at work because I had no car.
My Experience - 5.0/5.0 -
I was impressed with the work they’ve done with my car. My back bumper and the back of my car overall looks like it just came out from the car lot. The best part? They even washed my car. 10/10 satisfied.
Likely to Recommend - 5.0/5.0 -
Extremely satisfied with their work. How could I not recommend them in the future.
Repair Quality - 5.0/5.0 -
I’m glad I went to Caliber. They’re so professional, and their work is impeccable.
Customer Service - 5.0/5.0 -
Customer service is great. Didn’t have anything to complain about.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job and Shawn excellent service and so kind every single day he was let me know what’s going on and Lady at the front desk she is super kind I am going to recommend your company .Thank you!!!!
Likely to Recommend - 5.0/5.0 -
I am going to telling all my friends and family
Repair Quality - 5.0/5.0 -
They repaired Better than before great job!
Customer Service - 5.0/5.0 -
Front reception lady is super nice!
My Experience - 5.0/5.0 -
Caliber service is always excellent and friendly, very professional and curtesy. Your service is much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shawn and Maggie provided excellent and friendly service. They were very polite and attentive to customers.
Customer Service - 5.0/5.0 -
Service was excellent and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Shawn was very helpful and easy to talk to! Took the extra time to make sure my car was ready to go and quickly fixed a sensor problem I had.
My Experience - 5.0/5.0 -
Anthony was very helpful and kept me aware of everything each step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Staff is very helpful and they kept me informed with all the updates. Very satisfied with my service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Me gusto su trabajo son muy profesionales por eso te garantizan de por vida el trabajo además antes del tiempo que te dicen todos ellos muy amables y si los recomiendo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m totally satisfied with my car, they make good jobs and they are very nice people and they work are guaranteed for life
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was handled professionally,the repairs were done as quickly as possible
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service,repair done as quick as possible,the only thing I can say bad is that my car windshield was dirty,otherwise great service
Customer Service - 5.0/5.0 -
Friendly service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did good job. Shawn is very friendly and helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maggie and Anthony were amazing from start to finish they made every step of the way understanding and simple as the process was done on my car every ? Was replied with patience and great communication so thank you both
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I truly appreciate the courteous, professional, yet personal attention that rendered during all my interactions with the staff. A huge “THANKS” to Maggie and, my assigned advisor Anthony for ensuring every step from beginning to completion,was stress-free. 😊
Likely to Recommend - 5.0/5.0 -
My experience was excellent and I would recommend this facility without hesitation.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service personnel were great! Maggie, at the Garden Grove location, ensured every detail was completed and Anthony, the assigned Service Advisor was knowledgeable, attentive and provided follow-up notifications timely.