Caliber - Garland
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Service is good over all, just one thing is please let the client know that the vehicle is ready like an hour or half an hour earlier before the shop is closed not after the shop is closed.
My Experience - 5.0/5.0 -
The team did a great job from start to finish ... welcoming me, coordinating the rental car, explaining the process, sending relevant updates, and coordinating pickup. I can't think of anything better other than maybe having more clearly designated parking signs
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The process felt rushed rather than thorough. The focus on speed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job. They kept me notified of the status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very much appreciate Kirby Guerra’s kindness, in listening to my concerns and the support of all involved in the timely repair of the vehicle - excellent job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Generally satisfied with the workmanship. However, the right front headlight (the one that was replaced) is far more cloudy than the one on the drivers side. I think a new one would have been much closer. I think if you absolutely felt you had to make them match you should have put two new ones in. Also, the paint on the hood looks scratched in the sunlight. I’m assuming that will go away the first time I wash it. But here is the big thing. I kept getting bumped back and forth on completion date and when I messaged that I could not pick up the car on 9/1 you still told USAA that the car was done that date instead of adjusting it to when I could pick it up. Granted, there was no way for you to know that my wife had a medical situation that made picking up the car impossible - but I did communicate that I could not pick it up. Long story, but when I returned the rental they charged me $200 for being 12 hrs late because USAA closed the authorization based on your information. No, I’m not happy.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I recommend you guys to my friends or anyone ! Great job by professionals,
My Experience - 5.0/5.0 -
Extremely satisfied with professionalism and courtesy. They worked with me to minimize the time without my car. Visited 3 other shops for estimates. Though the lowest bidder, their work was superb.
My Experience - 5.0/5.0 -
I was update on to progress of my repair which was awesome. Professional and efficient feedback and support and great finished repair work on my vehicle and your company lifetime support on your repair work.
Likely to Recommend - 5.0/5.0 -
Great customer service and quality work on vehicle, backed by a lifetime guarantee!
Repair Quality - 5.0/5.0 -
Great job on the vehicle repair and received daily updates on progress of the work.
Customer Service - 5.0/5.0 -
Received daily info and updates.
My Experience - 5.0/5.0 -
Friendly staff. Kept me updated throughout the process. I highly recommend them for your collision needs Thank you Kimberly for being so attentive and on top of things!
My Experience - 0.0/5.0 -
Not happy with how my car turned out, I choose this body shop because of a previous experience, but this time around my experience was different.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Crack part was installed on my car and paint don’t was done poorly
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Interior headliner has a couple lumps in the corner around the sunroof but other than that I’m very pleased.