Caliber - Garland

4.8 (2,448reviews)
96%
12101 Self Plaza Drive,  Dallas,  TX  75218

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,448)

My Experience

Likely to Recommend

Repair Quality

I had my truck repaired on the side bed and and the back. It took about 2 weeks and they did a great job replacing the damaged parts. The customer service ice and status update by text were great. They did a great job. I totally recommend even though they forgot to clean debris in the trunk bed. Still satifying service.

Customer Service

Status update by text was great.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Mike was communicative, helpful, and attentive handling my repair

Likely to Recommend

Repair Quality

Customer Service

My Experience

Mike was amazing and went above and beyond for my car! He went the extra mile to buff out scratches unrelated to the accident and was super fast. He also kept me up to date on everything the whole week. I am so happy with my service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I was incredibly satisfied with Mike Banks at Caliber Collision. He was honest and communicated every step of the way. I will gladly take my service needs to CC.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The crew at Caliber truly bent over backwards to make sure we had the best experience possible. The repairs are perfect and now are proud again to drive my Tahoe!

Likely to Recommend

Repair Quality

Presently completely satisfied. See prior comments.

Customer Service

Mike was great! He was very patient and professional. He explained the procedures taken and pointed them out on my truck. He also pointed out the little extra's ya'll did, like a fuse for the computer, thank you. Little extra's are great for any business. He also tried to remedy an issue on my bed cover. It's okay, but have to slam the tail gate now, used to could just push shut. But.... It would have been great if the bed had been washed out, it is very, very dusty. Overall at the present time, I'm satisfied. Good works. Thanks Mike and everyone that worked on my truck.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wonderful work and very quick! The repairs were due to someone rear ending me… when I dropped the car off I didn’t have any information and he still did the assessment and started work right away! I was back in my car in 5 working days. Communication was great and I was kept up to date on everything.

Customer Service

Returned Clean

My Experience

Appreciated all the updates! Repairs look great!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Mike was great!

Customer Service

Mike communicated throughout the whole process.

Returned Clean

My Experience

Great service!

Likely to Recommend

Repair Quality

Great service as usual!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looks fantastic.

Customer Service

They were very nice.

My Experience

The repairs were as good as I could have hoped and the personal (informational) service was very gracious and efficient.

My Experience

The team communicated clearly, provided excellent service, and my car looks like new. Happy with the turnaround time

Likely to Recommend

Repair Quality

Customer Service

My Experience

The communication from Kimberly was fantastic. Daily updates and the bodywork is spot on. Took a little longer than I’d expected but for a 10/10 service, definitely worth the extra time. Thanks again!

Likely to Recommend

Repair Quality

Amazing customer service and follow through. Bodywork looks terrific as well!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Mike was very informative and friendly. Super easy to work with

Returned Clean