Caliber - Gilroy - Church St
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service. Very Professional
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have been to Caliber Collision before and that is why when we had this auto accident, we did not hesitate to come back to this auto shop because our experience in the past was excellent. However, this experience that we had was horrible. Our estimated completion of the car was July 6th. Laura, called me once to update me on my vehicle saying that they found more damage in the inside of the hood and needed to order more parts but no change in the estimation date of completion which was July 6th. On Friday, June 29th, I received a text notification from Caliber Collision stating the following at 0721AM: "Update: We are over the halfway mark! Your Toyota is 51% complete and still on target for 07/06/2018 07:30PM. Caliber - #13-31 Reply "STOP" to cancel." At 4:46PM, June 29th, I received a missed call from Victor with Caliber Collision and in his voicemail he left said, " Mr. Sumagang again this is Victor with Caliber Collision just calling to let you know that your vehicle is gonna be done at 5:15. Wanted to know if you're able to pick it up. Give us a call back 408-842-8000. Thank you." I called Victor back because it was very sudden. I work night shift and there was no way of me to pick up my vehicle without being late at work. I informed Victor that this is unacceptable because now I would have to pay extra days for having my rental car over the weekend. Victor then said that they are actually not done with my vehicle. He said to pick it up on Monday instead. On Monday, I received no notification from Caliber Collision that my vehicle was done. However, I took the initiative to call the auto shop to check if my vehicle is done. Victor said that it was done. My wife and I then picked up the vehicle at 12:00PM but it wasn't ready until 12:40PM (a 40 minutes waste of time waiting in the office). My wife drove that vehicle that day. When I saw the vehicle the next day, I noticed that the driver side of the door in the inside, the plastic cover, is not al
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the moment I entered the Caliber Collision office, I received nothing but professional and courteous service from the entire staff. Victor Gutierrez Arriaga was my service advisor, and he thoroughly explained the entire process for repairing my damaged car. He inspected my vehicle, reviewed the paperwork, prepared the estimate, and regularly contacted me with updates on my car's progress. Plus, my car was ready two days prior to the expected completion date. My car looks better now, inside and out, than when I dropped it off. Thanks for a job well done!
My Experience - 5.0/5.0 -
Communicated clearly and was impressed with how clean my car was when returned to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from Laura Chavarria and team, as usual!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was extremely helpful, not only with the repairs but also when they found my battery was dead, they lent me a portable charger so I would not be stuck somewhere without help. This was over and above my expectation and I would highly recommend them to anyone who may need their service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and friendly service. Always kept up to date on the process.
My Experience - 5.0/5.0 -
Very professional and courteous service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly