Caliber - Gilroy
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0 -
the work seems fine. i would recommend the Gilroy shop over the Willow Glen shop, as they were more responsive. It always seemed like I was bothering Willow Glen when I called.
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The process for repair was very smooth. Everyone was extremely helpful and I teceived great customer service!
My Experience - 5.0/5.0 -
All I can say is that the service was at 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are very satisfied with the customer service we received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast, friendly, and the work is always top notch. Car looks great! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service, and very satisfied with the finish product.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0 -
Only because they are so far from where I live. For people who live nearby the shop, I would recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
took a long time
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My perception is that the manager and assistants are hard working people that strive to please customers. It seems to me that they may be short handed in the repairs and painting areas thus the work load backs up. This causes time estimates to exceed the original date of completion which is upsetting to customers. They should add repair personnel and/or painters to keep up with the work load on a timely basis. Once a customer is told that the vehicle will be ready to pick up on a certain date, all effort should be made to meet that date. If date needs to change, the customer should be called and told why. Caliber needs to keep the customer informed so there are no last minute surprises. The automated emails sent to customers to inform of the progress are a joke. Emails should be from office personnel who know the status. This will prevent inaccurate and deceiving hopes for us, your customers. That being said, the final product/work on my vehicle seems very well done. The manager, assistant and rest of staff are very professional and courteous. Thank you for listening. Now we'll see if any action is taken.