Caliber - Grand Rapids - North
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was so easy! We are very happy. The estimated completion date was a little confusing, but when I asked, she helped right away!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kim took good care of my car and kept me in the loop every couple days so that I know where I stood. She really respected her commitment to quality service.
Customer Service - 5.0/5.0 -
Kim took good care of my car and kept me in the loop every couple days so that I know where I stood. She really respected her commitment to quality service.
My Experience - 5.0/5.0 -
Team was very kind and communicated well!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Curtis (rep) was very timely with communications throughout the repair process.
My Experience - 5.0/5.0 -
Staff was super helpful and friendly. Kim was great to work with. The process was easy, well communicated and the end result was spot on!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such a great experience.
Customer Service - 5.0/5.0 -
Kim was fantastic.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great people work done on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks as close to brand new as possible and I’m very pleased with how it turned out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10/10 experience, Kim provided the best customer service I’ve ever experienced. Constantly updated about status of my car, they were very transparent about prices and quick to communicate with my insurance, and went above and beyond to restore my car to immaculate condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks to be in a better condition than it was even before the accident
Customer Service - 5.0/5.0 -
Genuinely best customer service I’ve ever received, communication, repairs, and payment process were all seamless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision is the best repair shop in the world. They restored my dodge charger to the rhythm of its life I’m very happy with their service’s ,communication skills and responsive to calls, texts and emails. I am very satisfied with my car that I am going to tell all my friends and colleagues where to go for . Thank you Craig you’re an asset to the company .
My Experience - 5.0/5.0 -
Thank you for your hard work and professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Took a long time. Repair was adequate.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated that they were able to get my repairs completed before the expected date. It seems like the repairs were done well. The staff were very helpful and friendly, and I appreciated the text updates through the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, wonderful people, pretty good job. And extremely quick
Customer Service - 5.0/5.0 -
Great service, wonderful people, pretty good job. And extremely quick