Caliber - Grand Rapids - North
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Craig was great with communicating updates!
My Experience - 5.0/5.0 -
Kim was very helpful. Timely repair in one week, quicker than expected
Likely to Recommend - 5.0/5.0 -
Excellent service from initial contact to quality repair and good contact from Kim
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kim stayed on top of it all with text messages and quick responses to phone calls.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a good Job i was very happy with the Job ill sent anyone to you all Kim was very nice to me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Progress communication was not nearly as effective as it was a year ago when I had my car in. I continually had to contact caliber myself and still was not given specific information and employee became defensive. I wasn’t told until I actually picked my car up that they kept receiving sub par bumpers to replace mine. That could have easily been communicated to me and I would have understood the delay. Additionally, I would receive computer generated messages projecting the completion date that were much further out than quoted. Again, I contacted caliber and was told to disregard those messages because they aren’t accurate. I was very confused during the whole process.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Misunderstanding of how payment would be remitted.
Customer Service - 4.5/5.0 -
Small disagreement about dings that were suspicious...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and great service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Craig was great. He was communicative and made sure I knew what was going on every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Craig was very communicative. Only thing I wish was that my car was not extremely dusty when I got it. Other than that, the job was very nicely done and my car looks beautiful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Craig kept me well informed throughout the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Kim was amazing!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a job well done.They even vacuumed out my car! Turnaround felt a bit slow, but I think that's because it was part of a claim. It also was scheduling pretty far out, so I had to wait a while before repairs could be started at the location I wanted. Everyone was super nice though and very diligent. They found a nest of baby squirrels (!) under the hood, and made all the arrangements to have a rescue pick them up. Overall great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even though it took a long time, the shop and my contact Craig were both very invested in getting my car back to me in the best shape it could be in!
Customer Service - 5.0/5.0 -
Craig gave me frequent updates, and went above and beyond working to get my rental car covered so that I wouldn’t have to pay more after the repairs took longer than expected.