Caliber - Grand Rapids - North
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Would hope other people got this treatment! Definitely recommended!
Repair Quality - 5.0/5.0 -
Absolutely enjoyed the process, even though it took awhile. Felt informed and cared for throughout.
Customer Service - 5.0/5.0 -
Very informative and helpful staff. Easy to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service ! They kept me updated throughout the whole process. My car looked great when i picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team is fantastic and I will continue using their services if/when our vehicles experience damages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From Kelly at the front desk to service advisor Teddy to manager Brian, the level of service I received here went above all my expectations. I am incredibly grateful for their kindness and efficiency. RO 578
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Bill Dixon and your Caliber Collision team were a pleasant assist on the less supportive efforts of our USAA insurance company for this claim. Your team understood and adjusted to the process differences between an "analog" old timer (80 years old) and the current "digital/paperless" world. This, coupled with the insurance company customer interface/support structure resulted in an inability to communicate with USAA's organization. It was impossible to verbally contact the same USAA representatives to discuss our claim issues and concerns. Thanks for maintaining a customer support structure that adjusts to the needs of we old timers. Dan Nameth
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The speed for intake and return of the vehicle was great, however disappointed with the quality of the repair. Noticed the doors didn’t line up, there is interior trip that wasn’t installed properly and two exterior areas that weren’t addressed. When we are back in town though the general manager said that all the problems would be taken care of.
Customer Service - 4.0/5.0 -
Very customer oriented. Satisfied on that front.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car is gorgeous, Especially the detailing !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful work! I really appreciate the post- job detailing. Thanks for everything!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great Job - The car was nicely detailed when I got it back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’ve been here a few times and will be back (but hopefully not soon!)
Repair Quality - 5.0/5.0 -
Good communication and excellent repairs!
Customer Service - 5.0/5.0 -
Great staff!
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would absolutely not recommend Caliber to anyone.
Repair Quality - 2.0/5.0 -
Vehicle is missing badges on the rear tailgate. Trim is scratched on the inside of the tailgate. Fastener missing on trim inside the tailgate.
Customer Service - 1.5/5.0 -
Poor communication. Lack of responsiveness. Felt like Caliber was avoiding contact with me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys were awesome. I showed up just before opening time and your man Nef had us back on the road minutes later.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 1.0/5.0 -
had to have it 're-fixed' as the repair wasn't done correctly when I picked it up, which was disappointing.
Customer Service - 5.0/5.0 -
Bill Dixon was great to work with
Likely to Recommend - 0.5/5.0 -
Absolutely never
Repair Quality - 1.0/5.0 -
Very poor work. I would never bring my car back here. I had to bring it in several times just for them to fix their own work and it still looks terrible, i dont even want them to bother attempting to fix it at this point
Customer Service - 1.5/5.0 -
Lots of miscommunication, took weeks to finally respond