Caliber - Grandview

4.9 (1,119reviews)
97%
14709 East Frontage Rd,  Grandview,  MO  64030

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,119)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding service quality, with repairs frequently described as flawless, like-new results that exceed expectations. The team is widely commended for exceptional friendliness, professionalism, and genuine care. Communication stands out as a major strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is another highlight, as vehicles are often completed ahead of schedule. Customers also appreciate the complimentary interior and exterior cleaning of their vehicles. A few customers noted isolated concerns such as minor paint imperfections, calibration issues, or gaps in communication, reflecting areas where customers felt the experience could be further refined.
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"... about how genuine and friendly this place is.They went above and beyond to make my car look better than I when I took it in! I recommend using their service 100%" Read more
"Second time using this shop and could not be more impressed with their service and quality"
"Dripping paint under the handle. Molding was not put back with good double sided tape. Interior was dusty as ..." Read more
"They completed the work earlier than expected."
"It was early by 11 days."
"... understanding with all of our questions and concerns. Our car was done before promised and we were kept informed through the entire process!" Read more
"... experience from start to finish. Great communication, realistic expectations on timeline that were exceeded, and excellent repair job!" Read more
"GREAT work and completed AHEAD of schedule !!!"
"... would have been impressed with their communication. Gold standard customer service" Read more
"Caliber had great communication throughout the repair process , relying any delays to me to help establish and ETA.They did a great ..." Read more
"... repairing my car! It looks brand new again. They kept me updated throughout the whole process and made sure I always knew what was going on. The staff was super friendly, ..." Read more
"... give me an itemized list of what had to be done. The text messages updating me on the progress of the repair was greatly appreciated. I am very pleased with the finished project. I would ..." Read more
"Great communications. Repairs were perfect. Would recommend. A+A+"

My Experience

Excellent customer service! Detailed estimate & explained what the repairs would consist of. Car was completed earlier than projected. Workmanship first rate!

Likely to Recommend

Would never go anywhere else

Repair Quality

Excellent repair on my vehicle & terrific customer service!

Customer Service

Returned Clean

My Experience

My experience was seriously the best experience at Caliber Collision in Grandview. Nancy and Danny were absolutely amazing. Highly recommend. 10/10 experience and will be back again if I need work done again!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

My Experience

Excellent work from the front desk to the actual repair and coordinating the rental car. Second time at Caliber and couldn't be happier.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

The service to my car and communication with me was stellar! Everything was seamless from the rental car set up to the continued updates on the progress of the repairs. The repairs look great and appreciate the car being cleaned inside and out.

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Repair Quality

Customer Service

My Experience

The staff at caliber were friendly, knowledgeable, and had great communication throughout the entire repair process! They did great work on repairs as well!

My Experience

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Repair Quality

Customer Service

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Repair Quality

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Returned Clean

My Experience

Aaron is top notch. Very good to work with and shoots you straight. I appreciate his knowledge and communication.

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Repair Quality

Customer Service

Returned Clean

My Experience

I cannot thank you enough. Everyone in that location exhibited total professionalism and top notch customer service. Kept me in loop every step of way no surprises. 5 stars!!!

Likely to Recommend

Repair Quality

Excellent customer service iand quality work

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

I love working with the Belton team. I received updates on a regular basis and my car is riding like before the wreck. They even detailed the car. Highly recommended!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I'm happy and satisfied yes I would recommend anyone.

Repair Quality

The team were very knowledgeable my car looks great and I'm very happy.

Customer Service

They kept me updated about my car and when it was ready for pickup they called to tell me what time to pick it up.

My Experience

They know their stuff ! Extremely satisfied..from Nancy greeting customers with a smile to John making sure everything is up to par before you leave !

My Experience

Very efficient and easy to work with. Very nice and fast.

My Experience

Great job !! I'M GLAD TO HAVE MY CAR BACK.

My Experience

Everything from the first call to the final pick up was perfect. The receptionist is hilarious, my estimator made me totally at ease leaving my car in their hands. They handled everything: insurance, rental, communication, everything.