Caliber - Grayslake
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend !
Repair Quality - 5.0/5.0 -
They did a fantastic job getting our handicap vehicle repaired and ready to use. Communication was excellent as well with all parties (insurance & us). Many thanks !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There was a lack of clarity at the beginning of seeking their services. The insurance agent told me to get the estimate first, but Caliber said to file the claim first. In the end, I think it's best to get the insurance claim first. Also, on the door it says no appointment needed for estimates, but I had to book one a week from when I first walked through the door. I made a mention of this to the staff and didn't get a response other than just an "okay."
Customer Service - 4.5/5.0 -
They made several efforts to contact me about progress on the car which was greatly appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff are friendly and make dropping off car seamless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the calls to update me on the state of the repairs
Customer Service - 5.0/5.0 -
Friendly service professionals
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs was fast. Staff members were professional and was easy to work with
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication and car looks brand new! Plus they cleaned the interior😊
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We will definitely recommend Caliber Collision in Grayslake!
Repair Quality - 5.0/5.0 -
We had an excellent experience with Caliber Collision. They did our repair professionally and quickly. They were excellent on keeping us informed of the status of our repair along the way. And they returned our car cleaned inside and outside and with a full tank of gas!
Customer Service - 5.0/5.0 -
Very helpful with scheduling, interfacing with our insurance company (State Farm), producing the estimate, and keeping us informed about their progress all along.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NO....they will let the new kid practice on YOUR vehicle. It was a horrific experience all the way around. I will commend Edgar for taking the brunt of my displeasure and doing what he could, in his power, to make it right. Would you recommend Caliber after the experience I had? Prolly not.
Repair Quality - 0.5/5.0 -
The first time they repaired my car, they partially painted it, and then cleared the whole piece, without cleaning the bumper. Yep, clear coated the dirt into the bumper permanently, which I refused. The second time was a better job, but there is still overspray on my car.
Customer Service - 0.5/5.0 -
The customer service was horrible. They actually ruined my car, and tried to pass it off as the insurance wouldn't pay for any additional work than they already completed. Then before I got to look at the car the first time, the shop closed out my repairs with the insurance company and with the rental car agency. Now I have been left for a week trying to call and email the insurance and rental agency to work things out on who is going to pay for the extra 2 days on the rental I received through the insurance. PRO TIP: Dont close out your customer before they get a chance to look at your work. They may not like the bad job you did. They couldn't even spell my name correctly!