Caliber - Green Bay - Velp Ave

4.9 (885reviews)
98%
3700 Velp Ave,  Green Bay,  WI  54313
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (885)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, outstanding communication, and impressive timeliness. Many highlighted the frequent text updates that kept them informed throughout the repair process, with numerous vehicles completed ahead of schedule. The quality of body work and paint matching received high acclaim, with customers noting their vehicles looked brand new or better than before. A delightful and recurring highlight was the complimentary interior cleaning and detailing that exceeded expectations. A few customers noted isolated concerns around inconsistent communication updates and occasional delays due to parts availability, but these were largely outweighed by the overwhelmingly positive experiences shared.
AI-Generated from reviews written in the last 12 months
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"Replaced fender exhibits meticulous workmanship. Fender as well as the fender color match the car perfectly. Completely satisfied with the excellent quality of ..." Read more
"Paint job looks nice. Couldnt find any flaws. All door work probably. Car drives as it did before the accident. Repairs ..." Read more
"This company is so wonderful! Honest, fair, and work above and beyond, exceeding expectations on my cars body work! The only place I will bring my car to when it needs ..." Read more
"... repair process went very well! Great communication, the repair work appears to be flawless, and done very quickly." Read more
"Fabulous! Everyone was professional and took pride in excellence. I was kept up to date regarding the progress of my ..." Read more
"... as it did before the accident. Repairs were quick. Everything got done 2 weeks sooner than expected." Read more
"... helpful and friendly. And, the best part was that my car was ready several days before promised. A satisfied customer!" Read more
"repair is perfect which im extremely happy with but i didnt enjoy not having my vehicle for 11 days. when the repair only took 17 hours. i completely ..." Read more
"Was done way ahead of schedule which was great. But didnt hear it was going to be done early until ..." Read more
"... the results and really glad that you were able to get it done in a couple of days so that I was not without a car for very long. Thank you again!" Read more
"... F150 Lariat! Their communication was excellent, with texted updates every Tuesday and Thursday. Our truck looks brand new. And, we were pleasantly ..." Read more
"... nobody knows what the other one is doing or not doing. I was told one thing at drop off, was communicated via text something different entirely. And when I called to check on my vehicle, I was given ..." Read more
"I received updates on the process at least twice a week."
"Communication would have been nice. I called and they said they had sent 4 texts. I had only received 1. Guy said there were system issues and apologized"
"... never been in an accident and working with insurance. They kept me informed and made this process so seamless and worry free. Thank you" Read more

Likely to Recommend

Repair Quality

Polite and kept us informed

Customer Service

Kept us updated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job repairing our vehicle. Very friendly professional customer service! Thank you!

Likely to Recommend

Very pleased!

Repair Quality

Very pleased with customer service and repair to our vehicle! Professional and friendly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were amazing to work with answer all my questions and help me out when my own insurance stuff wouldn't. So thankful for them..

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and timely service. Great communication throughout the process.

Likely to Recommend

Repair Quality

The repairs look great. No issues🤞

Customer Service

All very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done. I would recommend them to everyone I know.

Likely to Recommend

Repair Quality

Always great work done

Customer Service

Great place to go.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great!

My Experience

Everything was completed in a timely matter and the results look like nothing ever happened!

Likely to Recommend

Repair Quality

Caliber on velp did a great job! I’d recommend anybody to these guys!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Todd that looked at our vehicle and did the estimate did a great job. He communicated with us through the whole process. We picked our vehicle up today and it looks great! Hopefully no more deer run in front of our vehicle but if they do we would go back to Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Todd was great from start to finish. He looked at our damaged car and we received a detailed estimate of the damages the following day that we shared with our insurance company. Caliber Collision did a great job fixing our car!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

staff on the Velp Ave location are great

Repair Quality

The rental pick up and drop off could have been clearer, but generally things went very well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Excellent customer service. Knowledgeable , friendly, call backs returned quickly. Neat clean facility. Front desk service; friendly with a smile, informative and got you the information you requested, or the proper person. Done in a timely manner. Job well done.

Repair Quality

Greeted me by my name with a smile. Professional and polite disposition. Explained to me where they were in the process and kept me informed throughout the process. Invited questions if l had any. Prompt in meeting me. Did not have to wait along time.

Customer Service

Prompt, courteous and knowledgeable. Called be by my name. New exactly where they were in the progress of my car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Friendly customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Communication was excellent from start to finish. Thanks to Jim and Todd for that. Highly recommend

Likely to Recommend

Repair Quality

Truck looks great. Communication from estimate to completion of project was excellent. Thanks to Jim and Todd.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looked great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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