Caliber - Ashwaubenon

4.7 (655reviews)
96%
3091 Market Street,  Ashwaubenon,  WI  54304
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (655)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with vehicles described as looking brand new, showroom-ready, and better than before. Timeliness was a recurring positive theme, as many repairs were completed ahead of schedule. Staff friendliness, professionalism, and helpfulness were frequently commended. A few customers noted areas for improvement, including occasional delays due to parts availability, one instance of unresolved mechanical issues post-repair, and a rare concern about incomplete finishing touches such as unfilled washer fluid or loose undercarriage parts. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"This by far was the best experience we have ever had for any repair on our vehicle. The team is extremely professional, ..." Read more
"... job with the extensive repairs on my vehicle. Their thoroughness in finding all the damage, detail in completing all the needed repairs, and care even with cleaning ..." Read more
"... time in 13 months after hitting yet another deer. The repair was flawless and I highly recommend Caliber if you want the work done right the first time. My ..." Read more
"... impressed with attention to detail, and communication. Quality of workmanship was impeccable" Read more
"Car isnt drivable due to electrical problem identified at intake but not resolved. Visually looks ok, but the car ..." Read more
"Theyre very pleasant to work with, and it got done sooner than expected, and I was informed every step away."
"Great to work with and had it done a couple days before they had originally said! yay!"
"... rental car company. Constantly updating me. They estimated two weeks for repairs and it took less than a week. Great service!" Read more
"It was not- and they change pick up times three times"
"... what the progress and status was of my vehicle. The repairs were finished in a very timely manner and it looks excellent, just like new. I am very satisfied with ..." Read more
"... vehicle. The team is extremely professional, the open and transparent communication was much appreciated. There was never a moment where we were wondering ..." Read more
"Caliber communicated every step of the way what the progress and status was of my vehicle. The repairs were finished ..." Read more
"... cant say enough good things about your staff. The communication and customer service is exceptional." Read more
"Daily updates were appreciated! Process of my car repair was explained thoroughly, and any questions I had ..." Read more
"Great communication throughout the process. Completed work in timely manner and very forthcoming and professional ..." Read more

Likely to Recommend

Repair Quality

My car was in the shop for a month and I was kept informed at least once a week on the progress. Everyone is so nice and accommodating!

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication throughout the process. Completed work in timely manner and very forthcoming and professional during the estimate and repair phases.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good quality repair in a timely manor. Regular updates from the collision center kept me informed of the repair process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome job!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication throughout the process. Everyone was very personable. Thank you for making a frustrating experience of needing to have our car repaired into one that I never felt i needed to worry.

Likely to Recommend

Repair Quality

They did a great job of keeping us informed of all progress. And the work appears to be very well done. My only frustration - and I don't know who's fault it was - was that there seemed to be several parts ordering snafus - first we were informred that the wrong hood was delivered and then wrong trim pieces were delivered. Regardless, that seems excessive and poor execution on someone's part.

Customer Service

Again, excellent communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good job but one suggestion when you said you cleaned up the car...it wasn't but that's not why I brought my car that was backed into. Great service!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paint matches very good. Body gap lines are good. Time to repair was good. I will be stopping at the shop to get 2 plastic fastenders under the hood installed when I get in the area that are missing.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional with great communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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