Caliber - New Franken

4.8 (604reviews)
94%
5328 Warehouse Dr,  New Franken,  WI  54229

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (604)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles were returned looking brand new or better than expected. The staff was frequently described as friendly, professional, and knowledgeable. Communication was a strong highlight, with customers appreciating regular text and phone updates throughout the repair process. Many repairs were completed ahead of schedule, exceeding expectations on timeliness. Customers also loved receiving their vehicles cleaned inside and out. A few customers noted areas for improvement directly from their experiences, including inconsistencies between corporate and local text notifications, occasional delays not communicated proactively, and isolated quality concerns such as missed dents or loose parts upon return.
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"... Communication was wonderful during entire process, & completion date was accurate even a bit early!. Cooperation with insurance carrier & Enterprise ..." Read more
"The only bad thing was the automated system text me that it wouldnt be ready for another week and the next day I was called by ..." Read more
"it was ready two days before the estimated time of completion. Very pleased with the quality of service."
"It was done 5 days earlier than the Corporate Text stated. Getting 2 sets of texts corporate and local ..." Read more
"... was kept up to date on the progress. The job was finished more than a week sooner than estimated. Office personnel was friendly and helpful. I was ..." Read more

My Experience

You guys did an amazing job and the truck looks better than new thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great shop, great guys, excellent work. Would highly recommend them

My Experience

Very professional kept me up-to-date on the progress through text messages and the new Franken shop did the repairs and did an awesome job. Thank you.

My Experience

My Experience

I appreciated the timely and friendly service. Also very convenient I could drop off my rental at the same time as pickup.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Super helpful, kept me informed and up to date with information about the car.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Car repairs look great. Thank you very much. Looks brand new.

Customer Service

The customer service I received was very professional. I liked the text updates. And I appreciated one of your staff talking/showing me the work they did.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They kept me well informed on what was being done and did the repair work quickly and cleanly, giving my vehicle back to me well repaired and cleaner than when I brought it in.

Likely to Recommend

Repair Quality

Customer Service

My Experience

So happy with the service and repairs on our vehicle. The communication was excellent!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Looks good with fast turn around time

Likely to Recommend

Repair facility in New Franken WI very close to my residence

Repair Quality

2nd trip resulted in completion of repair

Customer Service

Return for repair not a bigger issue as very close to my home and I'm retired from work and had the time

Likely to Recommend

Would highly recommend

Repair Quality

Very great work I’m very happy with how the car turned out highly recommend you guys

Customer Service

They were very helpful and kept me informed the whole time

Returned Clean

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

My Experience

Communicated very well and did the work as fast as possible.

Likely to Recommend

Excellent job all around

Repair Quality

Everything from estimate to finished job went extremely well. Very professional and courteous staff. Completely satisfied with all aspects.

Customer Service

Returned Clean