Caliber - New Franken

4.8 (626reviews)
95%
5328 Warehouse Dr,  New Franken,  WI  54229
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (626)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles were returned looking brand new or better than expected. The team is widely recognized for being professional, friendly, and courteous throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also frequently mentioned the pleasant surprise of receiving their vehicles thoroughly cleaned inside and out. A few customers noted areas for improvement, including inconsistencies between corporate and local communications, occasional delays without proactive notification, and isolated quality concerns flagged upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... progressed through Texting. Would even call if needed. Work quality was amazing." Read more
"... wrecked ride personally and decided, not on our watch. The work Flawless. My car came back looking so good I had a brief identity crisis—checked the license ..." Read more
"Everything from estimate to finished job went extremely well. Very professional and courteous staff. Completely ..." Read more
"The whole experience from start to finish was fantastic. From when I walk into the doors they were very detailed. ..." Read more
"... the job on the date given. The work is very good, the paint matched as if it came from the factory. I will highly recommend Caliber Collision. Thank ..." Read more
"Customer service was excellent and got the estimate quickly and fixed quicker than expected, very impressed!"
"... great and the Caliber team was great to work with and actually finished the truck sooner than the original estimate. I would definitely bring my carstrucks back there ..." Read more
"The only bad thing was the automated system text me that it wouldnt be ready for another week and the next day I was called by the shop and told ..." Read more
"... car for the whole week and didn't have to rent one. I would have liked to have been informed that it was going to take 7 days rather than the 3-5 days I was originally told. I ..." Read more
"A week earlier than expected"

Likely to Recommend

I have told many people about my experience in your company since first time I l met up with the young man in the store. Helped me reset the safety system of head part of driver seat for free.And he tried to help me get some fixing information for my broken car key. But I’ ve never had a chance to know his name! Thousands of thanks to him!

Repair Quality

You guys did great job on my car.Thank you so much. And you guys are so sweet and thoughtful.Thanks so much again!

Customer Service

Thanks for the big smile on your face!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Perfection on my repair,car was detailed inside and out,perfect paint match,excellent communication, outstanding office staff with bi daily updates on my car's return. Just a 5 star review!!!

Likely to Recommend

Professional work

Repair Quality

Lady in the office was highly intuned to her job. She was informative, polite,and helpful. Manager mechanic was very professional and a true master of his craft. Irreplacable just off the hook service and keeping me updated on my car progress.

Customer Service

Couldn't even se it was damaged

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Still missing a piece from the front and keep getting error codes on my screen and my maps don’t work 90%of the time. Plus an error regarding left tail light not working.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with your service. Austin was great. If we ever need service again we will be back, and we will recommend your business to others.

Likely to Recommend

Repair Quality

Customer Service

Austin was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very courteous, explained repairs & kept me updated daily. Very happy with the work. Highly recommend to everyone

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good Job well done Thank you 👍

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The updates are great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

This location services or fleet of vehicles. The damage on this van occurred in Minnesota. As fleet coordinator I decided to have it transported to Caliber, New Franken location since I knew the claim would be handled in a timely manner. Not only that but the communication and work quality made it well worth the transportation expense.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional kept me up-to-date on the progress through text messages and the new Franken shop did the repairs and did an awesome job. Thank you.

Likely to Recommend

Repair Quality

We found that we can’t open the hood of the truck. The hood release lever inside the truck does not do anything

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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