Caliber - Green Bay - Velp Ave

4.9 (904reviews)
98%
3700 Velp Ave,  Green Bay,  WI  54313
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (904)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional service quality, outstanding communication, and impressive timeliness. Many highlighted the frequent text updates that kept them informed throughout the repair process, with numerous vehicles completed ahead of schedule. The quality of body work and paint matching received high acclaim, with customers noting their vehicles looked brand new or better than before. A delightful and recurring highlight was the complimentary interior cleaning and detailing that exceeded expectations. A few customers noted isolated concerns around inconsistent communication updates and occasional delays due to parts availability, but these were largely outweighed by the overwhelmingly positive experiences shared.
AI-Generated from reviews written in the last 12 months
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"Replaced fender exhibits meticulous workmanship. Fender as well as the fender color match the car perfectly. Completely satisfied with the excellent quality of ..." Read more
"Paint job looks nice. Couldnt find any flaws. All door work probably. Car drives as it did before the accident. Repairs ..." Read more
"This company is so wonderful! Honest, fair, and work above and beyond, exceeding expectations on my cars body work! The only place I will bring my car to when it needs ..." Read more
"... repair process went very well! Great communication, the repair work appears to be flawless, and done very quickly." Read more
"Fabulous! Everyone was professional and took pride in excellence. I was kept up to date regarding the progress of my ..." Read more
"... as it did before the accident. Repairs were quick. Everything got done 2 weeks sooner than expected." Read more
"... helpful and friendly. And, the best part was that my car was ready several days before promised. A satisfied customer!" Read more
"repair is perfect which im extremely happy with but i didnt enjoy not having my vehicle for 11 days. when the repair only took 17 hours. i completely ..." Read more
"Was done way ahead of schedule which was great. But didnt hear it was going to be done early until ..." Read more
"... the results and really glad that you were able to get it done in a couple of days so that I was not without a car for very long. Thank you again!" Read more
"... F150 Lariat! Their communication was excellent, with texted updates every Tuesday and Thursday. Our truck looks brand new. And, we were pleasantly ..." Read more
"... nobody knows what the other one is doing or not doing. I was told one thing at drop off, was communicated via text something different entirely. And when I called to check on my vehicle, I was given ..." Read more
"I received updates on the process at least twice a week."
"Communication would have been nice. I called and they said they had sent 4 texts. I had only received 1. Guy said there were system issues and apologized"
"... never been in an accident and working with insurance. They kept me informed and made this process so seamless and worry free. Thank you" Read more

My Experience

Todd was amazing! He answered all my questions and made me feel completely comfortable with the repairs that were going to take place.

My Experience

Everyone was very professional and super nice.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm extremely satisfied with the quality of the repairs, all the personnel that I dealt with, and the cleanliness of my Ram when it was finished.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They kept me informed during the entire process. The final product is amazing. It looks like a brand new car. No mistakes. Excellent.

My Experience

The team was extremely thorough, they addressed all of our concerns and the communication was great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There is a gap between the front bumper and the panel it joins up with I would like to get resolved.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Pleasantly surprised on how efficient the repair process was. I liked how I was updated on the process from start to finish. No issues or complaints.

Likely to Recommend

Repair Quality

Excellent service from start to finish!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My door now makes a loud wind sound. I was also bummed that the repairs took 2 weeks and I kept making contact for updates.

My Experience

Kudos to all! Everyone was great. They got me in and out in 2 days. They washed and vacuumed my car too. I would definitely recommend them to anyone who needs this type of repair

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a excellent job with the repairs on the front of my RAV4, looks like a new vehicle, Thank you for the great work

Likely to Recommend

Repair Quality

Excellent work, looks like a new car, very happy with the way it turned out, would recommend Caliber to anyone looking to get car repaired after a accident

Customer Service

Excellent work, looks like a new car, very happy with the way it turned out, would recommend Caliber to anyone looking to get car repaired after a accident

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done was top-notch. The people were friendly and easy to deal with, and the updates were communicated in a timely manner. We are very well satisfied with Calibers Collision

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing work overall. You guys even hit my need-by deadline!

Customer Service

Very good. A little miscommunication at the very start, but all good in the end

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Jim was a absolute pleasure working with he put me at ease and made it new again

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Polite and kept us informed

Customer Service

Kept us updated

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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