Caliber - Greenwood - Melody Ave

4.8 (4,441reviews)
95%
155 Melody Ave,  Greenwood,  IN  46142
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (4,441)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Customers also appreciated the friendly, professional, and courteous staff. A few customers noted areas for improvement directly from their feedback, including occasional delays in proactive communication, isolated quality concerns requiring return visits, and front desk interactions that some felt could be warmer and more welcoming.
AI-Generated from reviews written in the last 12 months
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"... to ensure I was back in my vehicle in record time. My SUV looks as if it had never been hit in the 1st place. I am so happy that my friend recommended them. Top ..." Read more
"My technician did an awesome job and followed up with me every step of the way. I always knew was stage of repair my ..." Read more
"... out. Huge relief finally having it taken care of. When I got the car back it looked immaculate, possibly even better than the day I bought it. Everything looks great and feels great. Updates were ..." Read more
"... From drop off to pick up, the process was seamless. The work was beautifully done and the attention to cleaning the inside was unexpected, but oh so appreciated. Made getting back into my ..." Read more
"They were done soon than we were told. This saved us a lot of money on car rental!"
"Excellent job repairing my car. It was done sooner than I expected and everyone was great throughout the process."
"Repairs were done earlier than scheduled. Genuinely appreciated the updates. The repairs are perfect - my car was restored back ..." Read more
"My vehicle took 2 extra weeks than expected. This left me with lots of extra costs that I had to pay to rent a car since my insurance ..." Read more
"EVERYONE! It seems to at everyone received the same training on the importance of a positive customer experience. Everyone I interacted ..." Read more
"Received reports regularly on status of repair. Excellent communication! Work was complete and well done!"
"... was invisible to my untrained eye so… were happy. I really appreciated the constant text updates on the progress of the repairs. Also, the initial estimate process was prompt, professional, ..." Read more
"I was kept informed every step of the way. No wondering and no guessing."

My Experience

Excellent communication on the repair job start to finish on top of what appears to be a top notch repair done in a timely manner. Well done!

My Experience

Likely to Recommend

Repair Quality

Although there were multiple delays. The work done on my car was excellent and the service was top notch. I enjoyed having this location as the one to trust with the repairs needed on my vehicle.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

DIN-O-MITE job guys!! If ever again needed you will be my go to guys. You all deserve a raise. J L B

Likely to Recommend

Repair Quality

Customer Service

None

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly. Respectful. Quick and informative. Great work! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m extremely happy with how my car turned out, I cant even tell that there was damage there anymore! Every person who assisted me with my car was very polite and did a good job at keeping me updated on how my car was doing throughout the process.

My Experience

Kept me completely updated on what was getting done to my car and if anything new they found and described what was needed. John took care of me and kept me in loop with the process. My car is driving like It’s new.

Likely to Recommend

I would most definitely recommend caliber collision to my friends and family

Repair Quality

Jon was very good to work with and caliber collision did an awesome job on putting my truck back together, better than the other guys that fixed it last time

Customer Service

Caliber collision did an awesome job, sent me text messages on the status of the vehicle, which I really liked. I will definitely be working with them in the future.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I dropped my car off on July 2, was given a completion date of the July 31, they waited till July 29 to tell me it won’t be ready until August 5, then moved to August 13, then moved to August 18, then on August 19, they offered me a $200 gift gift card if I agreed not to fill out a survey. All this time mind you I’m paying for a rental car. I was only communicated with via the dashboard they provide, and when I called into the office, it was not a pleasant experience.

Likely to Recommend

Repair Quality

They set expectations of my car being done at a certain date and changed it for five times only communicating through a dash. This caused me to have to pay out-of-pocket for a rental car..

Customer Service

Communication was not there, and the front desk was not friendly

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Have worked with Jon in the past. Worked with Ryan this time and he listened to all of my concerns about the accident and stuff I had done just prior to the accident. All but the snafu with the insurance not telling you I had no deductible to pay, which did get resolved, this was a good experience! My bumper took 3 shipments to get a good one since the first 2 arrived damaged. Overall, my Jeep runs like it did prior to the accident and looks great! Thank you so much for the work and listening to my concerns.

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