Caliber - Greenwood - Melody Ave
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am beyond happy with your service. The updated emails I received as the process happened was SO appreciated. Being in the loop constantly was going above and beyond customer service in my book. I will be telling all my friends and family about you and your top notch service. Thank you, Valerie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0 -
Didn’t come thru with promises or updates.
Repair Quality - 2.5/5.0 -
Calliber had my car entirely too long to fix a simple dent. Blamed it on insurance, insurance company provided documentation that it wasn’t them.
Customer Service - 2.5/5.0 -
After I initiated questions, THEN I started getting updates.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0 -
It has been a nightmare I would never wish upon a friend.
Repair Quality - 0.5/5.0 -
It took 38 days and still completed incorrectly
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Original area was done well, mark on the rear bumper was not there before! there
Customer Service - 3.0/5.0 -
Beginning was rough but got better towards the end!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Unlike our previous experience when Abra, this was one of the worst customer experiences we have ever had. THe 2-3 week job took 7, we had to initiate all the calls for updates, emails, coordinate with the dealer when they had to take it there and even had to coordinate caliber's credit card being declined to the dealer and us waiting 4 days without any communication from Chuck as to why. I had to physically drive to the collision center to meet with him to see what the problem was, and when I introduced myself, he literally ran away and hid. Thank goodness for the manager, Doug and a wonderful lady, Angie, who pulled out her card and made things happen to get our car. This process was HORRENDOUS and the customer service the worst I've ever had (with exception of Angie and Doug in the end).
Customer Service - 0.5/5.0 -
If I could give a zero I would; see previous comments. Chuck was horrendous and provided NO customer service, project management or communicaiton. He only blamed others, when he did reply to us, or find excuses. Not once owned a process or the project.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs on my car are not even visible. It looks like the damage to my bumper never even happened!
Customer Service - 5.0/5.0 -
Ryan at the Greenwood, IN location did a great job of keeping me updated throughout the process from start to finish. I would definitely recommend this place to others.