Caliber - Hampton - Thomas St

4.8 (1,834reviews)
97%
1005 Thomas St,  Hampton,  VA  23669

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,834)

My Experience

Melissa is fantastic and well organized and keeps you informed of what’s going on. She went above and beyond to help out with this repair and it is greatly appreciated. This is not my first time using the services at this facility and I’ve always been very satisfied and they have excellent customer service relations.

My Experience

I am very well pleased with Caliber Collision. The team is very friendly and professional, they honestly care about the customer. If anything else happens to my vehicle and it needs repairs I will definitely be back. Thank you to the Caliber Collision team. A+

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My Experience

Please keep up the great work that you do. My truck looks like it never got a dent on it. Thank you all so very much.!!!!!!!

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I would recommend everyone to Caliber

Repair Quality

All the work was done with care, as if it was there own truck they were working on. It looks like nothing ever happened. I will gladly refer everyone to Caliber collision in the future.

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Everyone was so helpful and keep me informed about everything.

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very great job done

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great

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My Experience

Friendly, courteous and professional!

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My Experience

I can’t say enough great things about my experience with Caliber Collision! From start to finish, their team went above and beyond to make the repair process smooth and stress-free. They completed the repairs on my car in under two weeks, and it looks absolutely good as new! The customer service was outstanding. They not only kept me informed with regular updates about the repair progress, but they also handled all the logistics around my rental car — scheduling both pickup and drop-off seamlessly. Special shoutout to Sara, who provided exceptional communication throughout, and to the General Manager, who personally stepped in to help with my drop-off and pick-up when they were short-staffed. That level of dedication is rare and so appreciated! On top of everything, the work they did is covered by a lifetime guarantee, giving me total peace of mind. I would 100% recommend Caliber Collision to anyone needing auto body work. Friendly staff, top-tier service, and a commitment to excellence — they’ve definitely earned my trust and loyalty

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I had an excellent experience with Caliber Collision! From start to finish, they did a fantastic job repairing my vehicle. The work was completed quickly and with great attention to detail. Their customer service was truly above and beyond—especially when it came to helping me arrange a rental car reservation, which made the whole process so much smoother. A special shoutout to Sarah, who was absolutely wonderful throughout. She kept me updated every step of the way and made sure I was informed about the progress of the repair. Her communication and professionalism were top-notch. The entire team was on top of everything, and I couldn’t be more pleased with the result. Highly recommend!

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My Experience

Thank you all for a very professional repair. It appears that you take pride in your workmanship and finished work product. Everyone was courteous, professional, and customer satisfaction oriented. Thank you again.

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I definitely will choose Caliber above other companies for needs in the future.

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They had a challenging repair and did an excellent job.

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The office kept me informed every step of the way.

My Experience

Scott and team: Absolutely Oitstanding!!!

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My Experience

Always great service! It was finished 2 weeks before the date they gave me and we loves that . Great people , great business

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My Experience

Team super professional and friendly!

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My Experience

Best customer service I have received in repairing any vehicle! The communication and customer service was above and beyond! They repaired my vehicle in a timely manner and ensured everything was good as new before returning my Subaru to me! Best part was coming back to see little Bella, sweetest puppy ever!

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Good work

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The dog was pretty sweet

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My Experience

The work was done quickly and looks great. Customers service was on point!

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