Caliber - Hampton - Thomas St
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The team at Caliber on Thomas Street in Hampton, VA is second to none.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Car look good as new but the trunk Takes more effort to close. Seems like I have to slam the trunk to keep it closed.
Customer Service - 5.0/5.0 -
Shelley was very helpful and made sure my questions were answered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good job! Great attention to detail.
My Experience - 5.0/5.0 -
The car was returned the same as new, my wife was very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All expectations were met. Thank you very much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They all did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Mercedes star was left crooked, scratches from a wrag on the paint. These issues were resolved, but it seems like something that shouldn't have been an issue in the first place. Also, the detailer put armourall on my rubber floor mats which makes keeping my feet still while driving rather difficult.
Customer Service - 4.5/5.0 -
Had to make multiple calls to find out status on my vehicle when I had been promised someone would call me back.
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision went beyond our ideal of satisfaction. My wifeâs fender bender affected the way she viewed her luxury car. To see her smiling in the drivers seat upon pickup meant the world. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All around, hands down, best experience with my car. In just a few days they had my car looking perfect. Shelley was fantastic. I can't even put into words my satisfaction. Thanks to everyone at Caliber.
Likely to Recommend - 5.0/5.0 -
Amazing service
Repair Quality - 5.0/5.0 -
Amazing service
Customer Service - 5.0/5.0 -
Amazing service
Returned Clean
Likely to Recommend - 5.0/5.0 -
See my comments to previous questions.
Repair Quality - 5.0/5.0 -
The atmosphere, customer service, and professionalism felt different than the typical or traditional collision repair shop. Each person I met was helpful and it was clear they all were intent on âreturning me to my rhythm of lifeâ. I would strongly recommend Caliber to anyone asking me for a recommendation.
Customer Service - 5.0/5.0 -
Excellent, see my comments/responses to the first question. Receiving periodic updates via text significantly improved my customer experience. At no point durning the process was I stressed about the progress because the pace of updates was perfect (not to many and not silence).