Caliber - Hampton - Thomas St
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely will
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Shelley Thompson was awesome. Kept me up to date on a daily basis and explained everything being done.
Returned Clean
Likely to Recommend - 5.0/5.0 -
If i have any repairs for myself or family/frends I will definately refer Caliber Collision
Repair Quality - 5.0/5.0 -
Excellent Customer Service, Shelly and the team went above and beyond to ensure all the repairs were completed properly. My end product exceeded my expectations, their mechanic was very experienced and understood the dynamics of my mercedes
Customer Service - 5.0/5.0 -
very satisfied
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Repair work was good, though I still havenât received a trunk net replacement which was broken in the accident. Customer service very poor.
Repair Quality - 4.5/5.0 -
The outside car repair work was good and their technicians seem knowledgeable; however the net in the trunk which was broken in the accident has still not been replaced and the car had to be sent back to the car shop for the chrome part on the car trunk to be replaced also.
Customer Service - 0.5/5.0 -
Customer service is terrible. Six weeks ago, I dropped off my 2018 Mercedes AMG for repair due to being rear-ended by another vehicle. My car was still able to be driven and I drove it for four weeks with no difficulty. When I picked up my car, the tire pressure was quite low in one tire and within 4 miles of driving from the shop after it was repaired, it had to be towed to the Mercedes dealership. I called calibur and stated that they must have punctured my run-flat tire while it was in their shop and they should replace it. Shelly told me that she would need to speak with the manager and get back with me. She didnât call me for a week so I called her back. She stated that she was still waiting for the manager to make a decision. I called again two days ago and was told that Shelly would call me back in 30 minutes after she was out of a meeting. She never called me back. In addition, the trunk net which was broken in the accident was never replaced even though I spoke to Calibur Collison about it three times.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Physical layout of the shop, customer service and quality of the repair, all exceeded my expectations!
Repair Quality - 5.0/5.0 -
Top Notch Repairs
Customer Service - 5.0/5.0 -
Staff was extremely friendly, courteous and professional. They kept informed throught the entire process. The staff showed me that they appreciated military member by addressing me by my rank and thanking me for my service. Thank you Tracey and Maurice, Great Job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication Friendly Pleasant and clean waiting area Professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
To all the great "Eagles fans" at Caliber Collision in Hampton VA. Job Well Done! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Vehicle had to spend extra time at shop due to snafu with ordering parts
My Experience - 5.0/5.0 -
I love the attention to detail not only involving the vehicle but customer service with keeping the customer informed through out the whole process. Thank you for being patient with me and answering my questions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job great staff