Caliber - Hopkins

My Experience - 5.0/5.0 -

Very friendly, repair went quickly.

Likely to Recommend - 5.0/5.0 -

Fantastic experience

Repair Quality - 4.5/5.0 -

Service was awesome fast and clean. Paint work matched perfectly and body lines are nice and straight with proper spacing. Communication was excellent and thorough. Only reason for 9/10 is when I left the window leaked water but they were able to get me in same day to fix the issue. There is one piece of trim they can’t get for a couple months and are going to have to ship it to me which contributes to the only 9/10 as I can get the part in 2 days but maybe they have to use specific vendors? I don’t know either way great experience

Customer Service - 5.0/5.0 -

Fantastic, my account manager was extremely thorough and helpful

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Fernando was great to work with. He cared about pleasing customer and doing a great job. Very satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Fernando at Hopkins Minnesota store was exceptional. He cared. Only thing that could be better is turnaround time. It took almost 2 weeks for just a hood.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great staff and nice work on my RAV4 body work.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very good work, thanks for using OEM parts , Fernando was pleasant to work with and took care of us and rest of staff.

Customer Service - 5.0/5.0 -

Fernando did a great job and rest of staff.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fernando Vargas Milian & Team, Minnetonka, MN location, did a really nice job with the repair work and updates were always appreciated!… Fernando kept me in the loop on everything with my car… This is my 2nd time I’ve had my car in for repair and continue to do great work! My car looks great like nothing happened!… Thank You!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’ve already completed this survey a week ago.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I so appreciated your attention to detail. Well done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I so appreciated the attention to detail. You decided that the part didn't properly fit and ordered a new one. And the interior cleaning was a great bonus.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

Dissatisfied. There were loose parts after the job was completed. Some parts came out simply by touching them. After I complained, they took additional days to fix them. Another part became detached (unsnapped) after I came home. Furthermore, the clearance between the tailgate and the body is greater than before. They convinced me that it was within specification limits, but when I visited the service center and checked other cars, none had that much clearance. Overall the quality is not good and I am dissatisfied and do not think I would recommend them to any of my friends.

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0 -

I never heard of caliber collision before because my partner usually goes to family owned repair shops - we were pleasantly surprised by the quality of service and efficiency.

Repair Quality - 5.0/5.0 -

I was pleasantly surprised to get daily updates, helped put me at ease and know what to expect for next steps.

Customer Service - 5.0/5.0 -

The best customer service! I appreciate the daily updates and walked through each step.

My Experience - 5.0/5.0 -

Everyone I dealt with was so friendly and thorough explaining everything..Fernando is an extremely asset to your company..he is extremely knowledgeable about everything..I will use Caliber again if needed..they even got my car repaired earlier than the date that was planned..I had no rental so the Manager said he understood and it all worked out great..Thank everyone who worked to get my car repaired..I realize it took a team of experts...Linda

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff at caliber took care of me. They are very professional, helpful and fixed my car in a timely manner. Fernando is an amazing person.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I liked the daily updates about where repairs have reached and the honesty! Much appreciated!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice work, timely

Customer Service - 5.0/5.0 -

Good communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0