Caliber - Houston - Pasadena

4.7 (4,880reviews)

95%

(281) 487-0317

3939 Mickey Gilley Blvd, Pasadena, TX 77505

95%

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3939 Mickey Gilley Blvd
Pasadena, TX 77505

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About Caliber - Houston - Pasadena

See Photos

3939 Mickey Gilley Blvd
Pasadena, TX 77505

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (4,880)

Sort By:
Newest
Rating

4,267 Customers Rated

5 Stars

75.1% Complete

(3667)
4 Stars

6.8% Complete

(332)
3 Stars

1.6% Complete

(76)
2 Stars

1.2% Complete

(58)
1 Star

0.7% Complete

(36)
< 1 Star

2% Complete

(98)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with regular updates via text messages and phone calls keeping customers well-informed. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Timeliness is generally excellent, with numerous repairs completed ahead of schedule. However, some customers experienced delays due to parts availability or discovered issues requiring return visits. A few mentioned incomplete repairs, misaligned parts, or cleanliness concerns. Despite these isolated issues, the overwhelming majority express high satisfaction and willingness to recommend the service to others.

Select to learn more

Service Quality
Timeliness
Communication

"... happy with the results would be an understatement. From start to finish the staff was very professional and honest. My truck looks good as new." Read more

"... customer service and clear expectations…. Additionally, the work done on the vehicle was masterful. Looks brand new! Great job!" Read more

"The work was not done right. The replaced bumper is bent"

"... its absolute best before handing off, not so great. Had to take it back two more times for more adjustments." Read more

"Paint does not match"

"Vehicle was ready a week early than scheduled. Very grateful."

"Ready before when promised 👍🏽"

"My vehicle was ready ahead os schedule and the team was accommodating when it came to scheduling ..." Read more

"The repairs took a lot longer than I was told initially. I eventually picked up my car only to discover that ..." Read more

"very late"

"I was kept up to date at every turn. I knew what was going on with my car at all times."

"Failed communicationupdates thru the process and still waiting to be 100% complete."

"Awesome communication"

"Completely transparent through the entire process"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... happy with the results would be an understatement. From start to finish the staff was very professional and honest. My truck looks good as new." Read more

"... customer service and clear expectations…. Additionally, the work done on the vehicle was masterful. Looks brand new! Great job!" Read more

"The work was not done right. The replaced bumper is bent"

"... its absolute best before handing off, not so great. Had to take it back two more times for more adjustments." Read more

"Paint does not match"

"Vehicle was ready a week early than scheduled. Very grateful."

"Ready before when promised 👍🏽"

"My vehicle was ready ahead os schedule and the team was accommodating when it came to scheduling ..." Read more

"The repairs took a lot longer than I was told initially. I eventually picked up my car only to discover that ..." Read more

"very late"

"I was kept up to date at every turn. I knew what was going on with my car at all times."

"Failed communicationupdates thru the process and still waiting to be 100% complete."

"Awesome communication"

"Completely transparent through the entire process"

Lesly (Toyota owner) reviewed 7/31/26

Your team did a great job with the repair, the turn around time was quick, and everyone gave great costumer service!

Vernon (Ford owner) reviewed 7/30/26

Kept us updated throughout the process. Very professional and the car looks fantastic.

Dona (GMC owner) reviewed 7/27/26

Brittany (Hyundai owner) reviewed 7/26/26

Amazing work !

Nidia (Toyota owner) reviewed 7/23/26

Roza (Honda owner) reviewed 7/23/26

Very professional and quick turnaround

John (RAM owner) reviewed 7/21/26

Looks very nice got my truck 3 days faster then they thought I am a happy camper

Giovanni (RAM owner) reviewed 7/17/26

Omar was great! He kept me updated even when there were delays. When I picked up my truck, he explained everything he found wrong and everything they fixed. I’m very satisfied! Thank you Omar for your time!!

Richard (Honda owner) reviewed 7/17/26

This place exceeded my expectations on the repair quality. Highly recommend this place for repairs. 10000/10!!!

Maria (Honda owner) reviewed 7/16/26

Very satisfied

Yvonne (Toyota owner) reviewed 7/16/26

Keep up the great work

Martin (Toyota owner) reviewed 7/16/26

Phyllis (Honda owner) reviewed 7/13/26

Gabriel kept me posted on the status of my car’s repairs and when it might be ready. He explained the difficulty he had getting some of the parts. The lady at the reception desk was friendly, polite and professional. She contacted Enterprise to let them know I dropped off their car at Caliber. That meant I didn’t have to call them and That was helpful for me.

Caliber did a very good job with the repairs to my car.

Gabriel kept me posted on the progression on my car repairs. The lady at the reception desk was friendly and professional. When I came to pick up my car, she contacted Enterprise Car Rental to let them know that I left the rental car with them. I was happy with the service I received at Calibber

Everyone I dealt with at Calibber was friendly and professional. The work that was done on my car was very was excellent.

Andrea (Toyota owner) reviewed 7/9/26

James (Chevrolet owner) reviewed 7/9/26

Gabriel did an excellent job working with the insurance company that hit my vehicle. He got the vehicle fixed so I could have it before the holiday weekend.

Gabriel did a great job of helping me during the process.

Gabriel did a great job of going through the process with me and getting my truck done before a holiday weekend.

Krystle (Jeep owner) reviewed 7/6/26

Kelly (Volkswagen owner) reviewed 7/3/26

Jose (Toyota owner) reviewed 7/2/26

Excellente customer service

Shelia (Toyota owner) reviewed 7/2/26

Gary (Nissan owner) reviewed 7/1/26

Was very happy with the repair job.

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view more shops in: Pasadena | 77505

There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Caliber - Houston - Pasadena

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Houston - Pasadena

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (4,880)

4,267 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0