Caliber - Houston - Pasadena
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
The front license plate wasn’t replaced, my gt lettering was not put on. My taillight covers weren’t put on when they said they were.
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0 -
My license plate bracket wasn’t replaced, tail light covers as well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Estoy muy contento con el trabajo que se realizo en mi vehículo y la amabilidad que lo atienden a uno gracias
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Omar kept me informed on the progress and it was ready on projected date. Looks like brand new!!!
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber to anyone who needs autobody repairs.
Repair Quality - 5.0/5.0 -
Did a great job, kept me informed as to progress, and had it ready by forecasted date.
Customer Service - 5.0/5.0 -
Omar and the staff I dealt with were very cordial and prompt in their responses.
Likely to Recommend - 5.0/5.0 -
My insurance claims department mentioned another service company. I did not know about Caliber Collision until I went to my agent's office and spoke to my insurance advisor. CC was my second (2nd) choice. CC came highly recommended by not only by my insurance advisor but also by a trusted neighbor, and a very knowledgeable family member.
Repair Quality - 5.0/5.0 -
Very thankful for Natasha Holbert's commitment in working together with Caliber Collison's third party companies (multiple attempts) to obtain a recycled OEM/factory passenger rearview mirror for my Subaru Forester.
Customer Service - 5.0/5.0 -
Omar Zambrano was my first impression of CC and was very positive. He was very detailed oriented and has a keen eye. Jennifer Bejar was always polite and pleasant whether greeting me face-to-face and/or answering my telephone call. Natasha Holbert delivered customer service to me above and beyond. She possesses the knowledge, skills, abilities, and other characteristics (KSAOs) that are critical as a front line representative and project manager. The 'other characteristics' include, but are not limited to, her work ethic, patience, understanding, and mindfulness as well transparency of processes, next steps, communication, style and timing of information are above board!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have used your services twice and have been pleased both times.
Repair Quality - 5.0/5.0 -
The vehicle looks good.
Customer Service - 5.0/5.0 -
Received an update almost daily on progress.
Returned Clean
My Experience - 0.0/5.0 -
The original estimate was $1400, it went up to $1,700, then the final cost was $2700, plus $250 deductible, that's $3,000? Also when the car was brought in they said 3-5 days, ended up 8 days. They also gave me a practice survey, and if I answer all 10's I get a free car wash, sounds like a bribe?
Likely to Recommend - 4.5/5.0 -
Also the price kept going up, started at $1,400, then $1,900, then $2,700 + $250 I had to pay, so $3,000 at the end
Repair Quality - 4.0/5.0 -
My front bumper at least the white part was fine, all the other parts were put back on with bugs still very noticeable, they didn't clean them before reinstalling.
Customer Service - 5.0/5.0 -
Natasha was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone did a great job on my vehicle. Very professional and friendly. I want to thank each and everyone who was part of the repairs to my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
yes, I have used Caliber before. That is why I chose them again
Repair Quality - 5.0/5.0 -
All good so far
Customer Service - 5.0/5.0 -
All very nice
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
THANKS TO GABRIEL AND THE TEAM FOR HAVING MY TRUCK BEFORE THE EXPECTED DATE. SO HAPPY AND THANKFUL. Excellent customer service Honest and straightforward Knowledgeable about auto repair Quality of Work & Efficiency Kept me up to date on the process Workmanship is excellent Never go to another garage again Would highly recommend
My Experience - 5.0/5.0 -
Excellent group of people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent group of employees.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Felica was so helpful and so nice! She kept us updated on the progress of the car repairs and stayed late to make sure we could pick it up after we got off work! Highly recommend!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work done in a timely manner