Caliber - Houston - Southwest Freeway
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The care team was thorough and professional. They kept me informed of the progress on my vehicle and made an exception for me to pick up my vehicle on a Saturday morning for my convenience. The customer service is exceptional, I highly recommend them.
My Experience - 5.0/5.0 -
Dealing with Caliber was so pleasant that I didn’t want to leave when picking up my car. Patricia Hernandez and Lam Vu are amazing people- friendly, professional. To top it off, my car was show room perfect. Thank you so very much Caliber Collision.♥️
Likely to Recommend - 5.0/5.0 -
I would highly recommend Caliber for the best collision repair.
Repair Quality - 5.0/5.0 -
I had no idea that dealing with a “body shop” could be so pleasant and rewarding. Lam Vu, the service advisor that dealt with my case, was amazing. He went way beyond expectations to make sure that my car was restored to mint condition and kept me informed every step of the way. Patricia Hernandez, the office administrator, OMG!, what a jewel. Not often can you find such a combination of friendliness and professionalism. I definitely would recommend Caliber for the very best in collision repair!
Customer Service - 5.0/5.0 -
Caliber Collision repaired my car perfectly. I was truly a pleasure dealing with Lam Vu, Service Advisor, and Patricia Hernandez, the office Administrator. Both of them deserve a raise. They are so friendly, caring and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This location
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Front desk woman had great service and very helpful !
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision of the Southwest Freeway is a hidden gem. They did a fantastic job repairing my vehicle after a hail storm. Everyone was kind and professional. Lam kept me up to date on the status. I highly recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Cyndi Butler kept me informed on the status of my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
They were nice
My Experience - 5.0/5.0 -
My car look great. Thank you everyone at Caliber Collision!
Likely to Recommend - 5.0/5.0 -
Excellent customer service! I highly recommend Caliber Collision to anyone looking for outstanding service.
Repair Quality - 5.0/5.0 -
It is beyond my expectation. The quality of the work was outstanding!!
Customer Service - 5.0/5.0 -
The communication was clear. Lam Vu kept me updated throughout the process and finished on time. He was professional, honest, and took the time to clearly explain the necessary repairs. The customer service was outstanding, and I truly appreciated the transparency and attention to detail. I highly recommend his services!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lam was very professional and he’s great at what he does!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very pleased with the work done to my Mazda! Everything looks new, and the communication with Cyndi was great throughout the entire process! Very happy customer!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The front bumper and side of the car looks great. The only issue I have is there is a crack in my windshield on the driver side that was not there prior to services.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I found good reviews of Caliber Collision online and find comfort in their lifetime warranty promise. Though there was minor delay in my case, the final result was satisfactory and appreciated by others in the trade. The workflow management and communication with customers could be improved.
Repair Quality - 4.0/5.0 -
Overall satisfied with the final result of repair quality. The damage was a dented driver side door when another vehicle backed into my parked car. The initial repair had good paint job but the shape was slightly off (could see the bulging and waviness from reflection when compared to the undamaged side). Could have better internal quality check (as others can also see the waviness) before telling me the car was ready.
Customer Service - 4.0/5.0 -
Overall courteous and nice. The repair, however, required my vehicle to be moved to a second Caliber facility. Communication was no so clear until after the facts and the text messages received seemed delayed of the events. Staff initially informed me the vehicle would be transported via a flatbed tow truck. However, my odometer tracking proved the vehicle was driven rather than towed. Before-and-after photos confirm the car was driven 36.6 miles while in the shop's care. Mapping the distance between the two Caliber locations shows a single trip is 6.3 miles. This matches the 6 total trips (3 round trips) required to complete, redo, and final-check the repair. Because the 36.6 miles were broken into short, cross-town trips with extended shop idling, the vehicle consumed 30% of a full tank of premium fuel (roughly 6.3 gallons). While the final repair work was acceptable and I chose to take the car back rather than leave it at the shop any longer, the facility should be transparent with customers regarding whether their vehicles will be driven between locations, as this adds unexpected mileage and fuel costs.
Returned Clean
My Experience - 5.0/5.0 -
Cyndi and her team were absolutely amazing!! If I or anyone I know is in need of your services, I will highly recommend you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service team was awesome and very helpful to concerns about my vehicle and was very nice and valued me as a customer and I appreciate the hard work and dedication that was shown to my car.