Caliber - Houston - Southwest Freeway
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Got repairs done in a timely manner and looks fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Robert was very helpful and showed outstanding customer service. Would definitely recommend this place of business to others in need of auto repair!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good
Customer Service - 4.5/5.0 -
Good
My Experience - 5.0/5.0 -
First of all you have a genuine caring team at this location. Your employees there are extremely nice and knowledgeable; and they inform you of every aspect of your journey to having your vehicle repaired. Also they stay in touch with you; keeping you notified as the repairs are being done. They don’t deserve “one thumb up” but; in fact “three thumbs”! I truly appreciate all of them and their help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I have not seen the car yet as it is in College Station. But, after conversing with Katie, I am grateful for her desire to return the Mazda to its pre-hail state — or even greater. I appreciate that she kept the vehicle an extra day past the reported completion date to make sure everything was the best. I also appreciate her communication with me when it was discovered additional parts needed to be ordered and installed, which would push back the completion date by a day. I am glad she wants the Mazda to look fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciate the communication from Katie.
Returned Clean
My Experience - 0.0/5.0 -
Extremely poor status update, specially no prior intimation of a completion date. Was called on completion day to pick up vehicle or insurance would charge for rental. Very dissatisfied with progress updates and completion date intimation. Would not recommend Caliber Collision.
Likely to Recommend - 0.5/5.0 -
Will not recommend Caliber Collision. Very unprofessional customer service, even though good repair on the vehicle.
Repair Quality - 3.5/5.0 -
Repair quality is good but undamaged original parts from car are replaced. Not happy about that.
Customer Service - 1.0/5.0 -
Unprofessional with no updates. And last minute intimation for material Pickup with a threat that insurance company would charge for additional rental.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Katie informed me every step of the way and showed true care. I heard she is new at that shop. She’ll do great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I feel Caliber Collision was reasonable with their pricing; and I was very satisfied with the friendly service and quick turnaround.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brought my truck in initially because of an insurance claim. Brought it back for out of pocket work because of the treat service and care. Matt got my quote to me quickly and answered all my questions. My parts arrived a week earlier than my scheduled appointment and my truck was ready by the end of the next day. I hope not to use their services but Caliber Collision will be my first choice if I need them.
My Experience - 5.0/5.0 -
Natasha was so kind and helpful! She got my car back so fast and the repair looked great. My car has a color that is hard to matched and she matched it perfectly. She was so detailed and I couldn’t be happier!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
loved working with Natasha! She was so kind and very attentive to the details of my car!
Customer Service - 5.0/5.0 -
Everyone was so kind to me!
Returned Clean
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0 -
Caliber Collision is the best place for your car to repair
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Doing good work
Returned Clean
My Experience - 5.0/5.0 -
Repaired my car really good
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really enjoyed the excellent service I received from Patricia Hernandez and Natasha Holbert. Both were exceptionally kind and helpful. They demonstrate professionalism and personal interest in my well-being. They made me feel special. I definitely will be a returned customer and will recommend Caliber Collision to my friends.
Likely to Recommend - 5.0/5.0 -
I had great service at Caliber Collision and I will definitely recommend your shop to my friends.
Repair Quality - 5.0/5.0 -
Patricia and Natasha were very professional. They were courteous and kind. They show great interest in my well-being. I sensed value as they answered all of my questions clearly and thoroughly.
Customer Service - 5.0/5.0 -
Refer to my previous answer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent job on the repairs,but needed better clean-up on interior